HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
gab23241

Q: IOS9 update has resulted in my phone freezing on a time bar :(

Can somebody PLEASE help me! I have plugged my iPhone 5s into my macbook air to update to ios9 and when updating my phone froze on a black lit screen, it has since turned to a white screen with the apple logo on and a time bar across the screen but this is not 'filling up' my phone will not turn on at all and i have loads of photos that are not backed up!

 

I tried to use apple help to request a phone call however apple do not call UK land lines and therefore I cannot speak to anybody?!

 

Please can somebody help me, I feel sick with stress!

iPhone 5s, iOS 9

Posted on Oct 25, 2015 11:43 AM