You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Why is it when I go to Touch ID and I try to re-set up an ID it changes immediately to "Failed Unable to complete Touch ID setup". I never even get the chance to try to enrol my fingerprint although I had like four prints added and it stopped before ios9 then never started working again.
iPhone 5s, iOS 9.1
Did you have the screen replaced? And if so, was it replaced by Apple or by an AASP?
GB
I Had replaced several screens before and happened to bust mine so I ordered a screen and replaced it myself. I had done others and they work fine and mine worked fine after words up until the update. ive considered ordering a new home button. The button works all but the touch id. When I try to re-enroll my fingerprints it says they failed. I'm somewhat tech savy with iphones and usually don't have any problems fixing them but this has stumped me.
Unfortunately, if Apple or an AASP did not replace the screen, there is no telling what the issue may be. I'm afraid your on your own with this one.
Sorry 😟
GB
I have the same problem, however my screen has never been replaced.
Try a reset first: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the reset is complete, the Slide to Unlock screen will display. See if you can register your Touch ID.
If you still cannot set up the Touch ID, try these troubleshooting steps under the "Get Help With Touch ID" section:
Use Touch ID on iPhone and iPad - Apple Support
If you still cannot set it up, take it to an Apple Store to have it looked at.
Cheers,
GB
Touch ID won't work.
