iTunes 12.3.1.23 Won't Backup Old iPod Touch

Question

Level 1

31 points

iTunes 12.3.1.23 Won't Backup Old iPod Touch

After installing the latest iTunes along with the latest (only so far) El Capitan update, I synched my old Touch with iTunes. I got a message saying my backup was corrupted and I should delete it and try again. I went into preferences and deleted the backup file shown there the tried resynching. Same error.

I did some google-fu and found advice on these forums (or somewhere at apple.com; don't exactly remember where) that I should delete that backup then do a full restore. I did this. Still get the error.

I should add I only use this touch as an mp3 player; for music and podcasts. Since both are kept on my Mac anyway, I really don't need a backup as I kinda already have one on my Mac's HD, in iTunes. I should also add that the synching works fine; I get the error but the synch continues and is fine. But so far I've always been at the computer so I don't know what would've happen had I walked away and not clicked on the ok button although I get the impression it would've continued anyway.

I either need to know how to fix this to stop getting the error

OR

since I really don't need a backup anyway is there a way I can turn off the backup part?

Mac mini, OS X El Capitan (10.11)

Posted on Oct 25, 2015 6:27 PM

Reply

Answer 1

Jason L

Community Specialist

Oct 27, 2015 6:23 AM in response to YoCraig

Hi there YoCraig,

The information and troubleshooting tips in the article below should help you resolve the issue backing up your iPod touch with iTunes on your Mac mini.

If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support

Cheers.

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Answer 2

Cutter59

Level 1

8 points

Dec 10, 2015 7:37 PM in response to Jason L

I followed all of these steps and tried on two different macs. After upgrading to iTunes 12, backup of 2007 iPod touch will not work.

Any other advice?

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Answer 3

YoCraig Author

Level 1

31 points

Dec 11, 2015 8:04 AM in response to Jason L

Thank for trying but the steps in that document haven't helped. I was kinda hoping the recent El Capitan update to 10.11.2 would help but it hasn't.

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Answer 4

YoCraig Author

Level 1

31 points

Dec 11, 2015 3:07 PM in response to Cutter59

Just installed an iTunes update to v12.3.2.35. The problem is still there; no change.

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Answer 5

jmtl

Level 1

8 points

Mar 5, 2016 1:09 AM in response to YoCraig

I have this same issue as well. Mac OS X 10.10.5 and iTunes 12.3.2 with first generation iPod Touch.

Booting the Mac from an old backup with iTunes 11 shows no problem.

I've tried every troubleshooting tip on the support pages and nothing works. The sync fails at the first moment of “backing up” even on a freshly restored iPod Touch.

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Answer 6

Mar 19, 2016 6:41 AM in response to jmtl

Still same problem. Wiping my old ipod touch hoping that it will fix this problem. All it did was removing my old apps (impossible to add back, since the apps in my PC is newer), and I ended with an empty iPod which still refuses to backup.

Apple, please, fix this. You are making a long time customer disappointed.

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Answer 7

Apr 3, 2016 4:32 PM in response to andrifromsurabaya

iTunes 12.3.3.17 won't do this either- I have the same problem with an iPod Touch running iOS 2.2.1: have no backup on the current Mac but iTunes cannot backup the iPod and asks me to delete the (nonexistent) existing backup each time I sync... help!?

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Answer 8

Apr 3, 2016 4:35 PM in response to YoCraig

I Don't know why Apple does this bput with every major upgrade iTunes stops working with older devices. It also works if you use an older version of iTunes with a newer device.

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