HP Officejet 6500 won't print, El Capitan, new MAC

Question

HP Officejet 6500 won't print, El Capitan, new MAC

Just bought a new MAC yesterday. My HP Officejet 6500 isn't working. the printer is connected to the network, HP support said to remove from the list in the Printers & Scanners System Preferences, and add back in. But it's unable to locate the printer, so when I added it by using the IP address. It shows it's connected but it won't print. The message I get is "printer is not responding".

Suggestions anyone?

I've checked for driver downloads, and HP said included in the App updates.

iMac with Retina 5K display, OS X El Capitan (10.11.1)

Posted on Oct 26, 2015 11:20 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Oct 26, 2015 12:41 PM in response to Lost in Chandler

If you have an HP printer that supports Wi-Fi Direct or Wireless Direct, follow the linked instructions to set it up and see whether there's an improvement.

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Answer 2

Oct 26, 2015 6:31 PM in response to Linc Davis

I don't have the Wi-Fi Direct icon so I'm assuming my printer is Wireless Direct.

All the HP troubleshooting is not helping at all and it keeps circling round when I check on all the links.

No phone # at HP need to figure out how to call them.

One troubleshooting page at HP said to plug the printer in the ethernet and do a bunch of stuff, I guess I'll have to drag this 27" into where the printer is and do that. But what is perplexing is that it worked on Yosemite, but stopped working when i upgraded to El Capitan.

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Answer 3

Linc Davis

Level 10

209,547 points

Oct 26, 2015 7:36 PM in response to Lost in Chandler

Printing software distributed by Apple is provided by the vendors. It's common for the software support to lag behind OS upgrades, especially where older models are concerned. Your printer is about six years old and HP probably has little or no interest in supporting it. That type of printer should be regarded almost as a consumable, like the ink cartridges. You use it until it stops working, then get a new one.

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Answer 4

Oct 26, 2015 7:37 PM in response to Linc Davis

That's what exactly what I was afraid of; and I just don't have the time to figure this out. so I'll go buy a new one.

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Answer 5

Oct 27, 2015 7:57 PM in response to Lost in Chandler

I tried rebooting my router and modem again; and unplugging the printer. Unplugging the printer did it this time. No idea why it didn't the first time, but it's working now.

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