hawila
Level 1 (0 points)

Q: how to recover security question apple id ?

I forgot the answers of the security questions. I still remember my password.

my apple id id disabled trying to reset but need to answare security and i forgot the answares how to recovere ...

Posted on Oct 27, 2015 4:30 AM

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hawila

Q: how to recover security question apple id ?

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  • by pedro d,

    pedro d pedro d Oct 28, 2015 2:44 PM in response to hawila
    Community Specialists
    Oct 28, 2015 2:44 PM in response to hawila

    Hello there, hawila.

     

    Thanks for reaching out to Apple Support Communities.

     

    It seems you're unable to remember your security questions to properly restore your Apple ID. The following Knowledge Base article offers up great instruction on how to get this issue resolved:

     

    If your Apple ID is locked

     

    If your Apple ID is locked for security reasons, you might see one of these alerts:

    • “This Apple ID has been disabled for security reasons”
    • "You can't sign in because your account was disabled for security reasons"
    • "This Apple ID has been locked for security reasons"

    When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

    If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.

    If you see a message that is different from the alerts above and you can't reset your password, contact us for help.

    Learn more

    After you change your password, you might need to update it in your iCloud settings and in any Apple services that you sign in to with your Apple ID. Learn more about Apple ID and where you can use it.

     

    Kind Regards.