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Virus from Safari?

My safari received a virus warning after downloading a song but for some reason I can't click the repair button or use safari how can I fix it?

Posted on Oct 27, 2015 9:43 AM

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4 replies

Oct 27, 2015 9:45 AM in response to J.Silva15

Mac do not get viruses.

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding down the shift key.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run mac antimalware tool : https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

Oct 27, 2015 9:45 AM in response to J.Silva15

If you're on a Mac, choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet and erase that site from the browser history.

If you're on an iOS device, clickhereand follow the instructions in the first paragraph of the last section.

(135526)

Nov 16, 2015 10:40 AM in response to J.Silva15

First, never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you create problems, not how you solve them.

Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

1. The easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.

You will lose the state of other open tabs and windows. Either Step 2 or Step 3 may enable you to keep that state information. If those steps don't work, fall back to Step 1.

2. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

3. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript.

After closing the malicious page, select from the menu bar

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.

Virus from Safari?

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