Restore and Update issues

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Level 1

0 points

Restore and Update issues

Hey Guys,

Does anyone know how I can fix a "4013 Error" when trying to update or restore my iPhone 6 software from iOS8.4.1 to iOS9.1 through iTunes?

I've done a hard reset. I've tried updating while in DFU mode.

The software downloads from the iTunes side but when it needs to upload onto the iPhone, the space bar that shows you progress under the Apple Logo doesn't move an inch.

It switches off and goes back to the "Connect to iTunes" screen.

Had this problem ALL DAY.

I called Apple Support and nothing they told me helped.

I've been reading online solutions and still Blank...

Please Please tell me there's another way of getting my phone out of the Restore loop without having to take it in to a store?

iPhone 6, iOS 8.4.1

Posted on Oct 27, 2015 10:00 AM

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Answer 1

Pmintz25

Level 4

2,058 points

Oct 27, 2015 10:12 AM in response to NizzyTsele

If you've done everything in this article, which I'm sure AppleCare would have done, the article says to get in contact with Apple.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

This most likely means a trip to the Apple Store. Better go sooner than later, the Apple Stores are only going to get busier in the weeks to come.

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Answer 2

Demo

Level 10

166,747 points

Oct 27, 2015 10:07 AM in response to NizzyTsele

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

The iPhone [device name] could not be restored. An unknown error occurred (9).

The iPhone [device name] could not be restored. An unknown error occurred (4005).

The iPhone [device name] could not be restored. An unknown error occurred (4013).

The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps to restore your iOS device:

Install the latest version of iTunes.

Restart your computer.

Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.

Try to restore your device using another USB cable.

Try to restore your device on another computer.

Force your device to restart.

If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

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Answer 3

NizzyTsele Author

Level 1

0 points

Oct 27, 2015 10:13 AM in response to Demo

I've done EVERYTHING on this list... Multiple times...

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Answer 4

Demo

Level 10

166,747 points

Oct 27, 2015 10:16 AM in response to NizzyTsele

Then take it to an Apple Store and let them look at.

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