Q: Restore and Update issues

If you've done everything in this article, which I'm sure AppleCare would have done, the article says to get in contact with Apple.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

This most likely means a trip to the Apple Store. Better go sooner than later, the Apple Stores are only going to get busier in the weeks to come.

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

• The iPhone [device name] could not be restored. An unknown error occurred (9).
• The iPhone [device name] could not be restored. An unknown error occurred (4005).
• The iPhone [device name] could not be restored. An unknown error occurred (4013).
• The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps to restore your iOS device:

1. Install the latest version of iTunes.
2. Restart your computer.
3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
4. Try to restore your device using another USB cable.
5. Try to restore your device on another computer.
6. Force your device to restart.

If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

Then take it to an Apple Store and let them look at.