antdude

Q: Errors installing updates to upgrade iTunes v12.3.0.44 in my updated 64-bit W7 EE SP1.

Hello.

 

Apple Software Update tells me there is an updated iTunes. I let it download and upgrade my v12.3.0.44, but it failed as shown in my http://i.imgur.com/kUQIm9M.gif screen shot/capture in my updated 64-bit W7 EE SP1 notebook/laptop. It said I could download manually and install, but which files do I use? All of them?

 

Thank you in advance.

iPhone 6, Windows 7, 64bit EE SP1 & Lenovo Thinkpad W530

Posted on Oct 27, 2015 12:20 PM

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Q: Errors installing updates to upgrade iTunes v12.3.0.44 in my updated 64-bit W7 EE SP1.

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  • Helpful answers

  • by antdude,

    antdude antdude Oct 29, 2015 1:23 PM in response to antdude
    Level 1 (33 points)
    Mac OS X
    Oct 29, 2015 1:23 PM in response to antdude

    I retried again today, but it still failed. So I tried downloading the full installer from iTunes.com's web site, but it still failed to install to upgrade:

    http://i.imgur.com/JwC8shO.gif

     

    What's up and how do I fix this?

     

    Thank you in advance.

  • by turingtest2,Helpful

    turingtest2 turingtest2 Oct 29, 2015 4:58 PM in response to antdude
    Level 10 (85,293 points)
    iPod
    Oct 29, 2015 4:58 PM in response to antdude

    From the programs and features control panel start by attempting to repair and then remove Apple Software Update, then try installing iTunes again. If that doesn't work read on...




    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.

     

     

    tt2

  • by antdude,

    antdude antdude Oct 29, 2015 4:54 PM in response to turingtest2
    Level 1 (33 points)
    Mac OS X
    Oct 29, 2015 4:54 PM in response to turingtest2

    turingtest2 wrote:

     

    From the programs and features control panel start by attempting to repair and then remove Apple Software Update, then try installing iTunes again.

    ...

    Repairing iTunes and then reinstalling (full installer file) 64-bit iTunes v12.3.1.23 did not work, but repairing Apple Software Update and then reinstalling iTunes did. However, my Start Menu's Apple Software Update software is no longer working (shortcut is empty). I had to put it back manually by making my own.