Can't activate new iPhone 5s

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Level 1

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Can't activate new iPhone 5s

I just bought a new unlocked GSM iPhone 5s directly from Apple to replace one that I dropped and cracked. When I try to set it up I get an Activation Error every time. Here's things we tried:

Rebooting

Working AT&T SIM card from another phone

Working Verizon SIM card from another phone

Starting Over a bunch of times

Brand new SIM card

Working with AT&T support - Rebooting, Tried programming old SIM, new SIM, they're mailing a third SIM

Activating with Wi-Fi and Activating with the Cellular Connection

Walking really far away so it couldn't find the Wi-FI

Connecting to iTunes and doing a factory reset

Anyone have any ideas?

iPhone 5s

Posted on Oct 27, 2015 7:31 PM

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Answer 1

jeffd55

Community Specialist

Oct 29, 2015 7:33 AM in response to caecias

Hello caecias,

Thank you for using Apple Support Communities.

I see you are having issues activating your new iPhone 5s. Here is an article that provides steps to take to resolve this issue. I know you have already taken some, and probably many, of the suggestions. But I suggest that you follow this article to prevent missing some or in case a few of the steps are necessary to be done in a specific order.

If you can't activate your iPhone

Cheers and enjoy your new iPhone.

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