bluetooth problem with 5s

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bluetooth problem with 5s

I have a pair of sony MDR headphones, my iphone 4s finds my headsets in a few moments, but my workphone 5s cant find it, it keeps searching forever! it finds other things but not the headphones. I have tried everything...

- restarting my headphones

- turning off bluetooth on my 4s so the headphones arent connected to anything

- restaring the 5s

- reconnecting to the internet

- both in my home and at work if there are any disturbing connect thingy at work.

I am at loss!

anyone who can help me?

iPhone 5s

Posted on Oct 28, 2015 12:38 AM

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Answer 1

norm123

Community Specialist

Oct 29, 2015 12:07 PM in response to arienachan

Hello arienachan,
I understand that you are having issues with pairing your Sony headphones to your iPhone 5s, but they are able to pair it you your iPhone 4s. Let's see if we can get it sorted out.
I would start the the troubleshooting outline below. I would make sure that your headphones aren't still paired to your iPhone 4s and make sure that you are using the latest version of iOS. If after you have done all the troubleshooting and are still having issues, you will want to contact Apple Support for further assistance.
Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201205

Try these steps first

Make sure that your Bluetooth accessory and iOS device are close to each other.

Make sure that your Bluetooth accessory is on and fully charged or connected to power. If it uses batteries, test them to see if they need to be replaced.

Restart your Bluetooth accessory.

Make sure that you have the latest version of iOS on your iPhone, iPad, or iPod touch.

On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can’t turn Bluetooth on or you see a spinning gear, restart your iPhone, iPad, or iPod touch.

Unpair the Bluetooth accessory, put the accessory back in discovery mode, then pair and connect it again.

If you still can't pair or connect your Bluetooth accessory

Check with the Bluetooth manufacturer to make sure that your accessory works with your iOS device.

Contact Apple Support if you have any of these issues:

You can’t turn on Bluetooth or the setting is grayed out.

You can’t connect any Bluetooth accessories with your device.

The accessory manufacturer confirmed that your accessory is working correctly.

Take care

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