wish_winkle
Level 1 (0 points)

Q: Dark pixels on pictures

I recently noticed that there are some black pixels on the pictures i take through my rear camera. They are visible mostly only when i click a picture on full zoom against a light background.

Have attached pictures with varying level of zoom to show the problem. Is this a hardware problem and will warranty cover it?IMG_1649.JPGIMG_1650.JPG

IMG_1651.JPGIMG_1652.JPG

iPhone 6, iOS 9.1

Posted on Oct 27, 2015 10:10 PM

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wish_winkle

Q: Dark pixels on pictures

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  • by Brett L,

    Brett L Brett L Oct 29, 2015 9:58 AM in response to wish_winkle
    Community Specialists
    Oct 29, 2015 9:58 AM in response to wish_winkle

    Good day wish_winkle,

     

    I see you are a new user here in Apple Support Communities - welcome! I hope we find you contributing often in the future.

     

    It sounds like you are getting poor image quality from your iPhone's rear facing camera. Is that correct?

     

    I would suggest that you troubleshoot using the steps in this article - Get help with the camera on your iPhone, iPad, or iPod touch.

     

    In particular this section -

    If your photos are blurred, out of focus, or have dark spots, try these steps:

    1. Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
    2. With iPhone 6 Plus and iPhone 6s Plus, a metallic case or magnetic lens could interfere with optical image stabilization. Try taking a picture without it, then compare the quality.
    3. Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.

    If you still have issues with the focus on your camera, contact Apple Support.

    Thanks for using Apple Support Communities.

     

    Safe computing.