Q: Cannot import photos / I only see a blank page
I moved all my photos from Aperture to Photos.app and everything went fine. The only issue I have now is that the “Import” function doesn’t work at all. Whenever I connect my iPhone or iPad to the Mac and select it from the sidebar in Photos.app I only see a blank page without any photos. There seems to be a scrollbar, but there is just no content.
The devices are properly recognized in iTunes. How can I import my photos?
Posted on Oct 28, 2015 12:45 AM
The problem was system-wide (I double checked with Aperture & Image Capture where I had the same issue) and related to the Razer Synapse software and its corresponding kernel drivers. After uninstalling the software and its drivers via the official uninstaller all devices were once again present in the Import sections of all apps. Installing the Razer driver (1.45.3) always leads to the same behavior: missing cameras connected via a USB Lightning cable.
Posted on Oct 28, 2015 11:17 PM