I have seen this question asked before but none of the suggestions seem to work for me. I have a Canon MP620 Printer/Scanner which will not scan since I upgraded to el Capitan OS. The print function works but not the Scan. Please Help
iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.1)
The last scanner driver that Canon released for the MP620 was for OS X 10.9. There is a chance that these drivers will install and function on 10.11 but I don't have access to an MP620 to test this. So if you want to try this suggestion then here is a link to the ICA scanner driver, which you need to scan from Image Capture. Alternately, you can scan using Canon's MP Navigator scanning application which requires you to install the MP620 scanner driver.
pjkol wrote:
I noticed that on the link page it was for Australia and New Zealand products.
The drivers are universal. The major difference in the past was that drivers for the US market were set to Letter while Europe and Asia/Pacific were set to A4.
So what part does not work? Are you able to install the drivers and software?
Yes, the drivers and software were installed successfully. I do not get any response when scan mode is selected. Meaning I go through the process of selecting Scan Data to PC, USB connection, Auto Detect, then press start and it prepares to scan then nothing happens and goes back to push to start.
If all else fails you might give this a try: Get more out of your Canon MP620 scanner by downloading VueScan
Try enabling the Use Scanner Driver setting within MP Navigator as shown in the image below.
Try this link from another post. It worked for both me and the other person in the thread.
Canon MP620 can't scan after installing El Capitan (version 10.11.1)
Thank you for the reply Pahu, but it did not work. I noticed that on the link page it was for Australia and New Zealand products.
P.Phillips, I saw this post earlier and tried it without success Thanks
Canon MP620 will not scan on el Capitan
