gastonlecrayon
Level 1 (0 points)

Q: Problem Sending Photos via email from Laptop

I can not send photos via email after installing El  Capitan on my Mac Book. The drop down shows only photo sharing

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.1)

Posted on Oct 28, 2015 6:58 PM

by gastonlecrayon,Solvedanswer
gastonlecrayon gastonlecrayon
Level 1 (0 points)
A:

Thanks so much, Brenden.  Leonie also responded and I replied to her message as well.  The "General" tab in Mail is set as she has cut and pasted.  Yes, when I hit the third tab at the top of "Photos", all of the possible choices come up "except" email.  I worked for 2 hours yesterday with a rep from Apple Support and she was not able to get mail to show either.  When I right click on a photo it gives me the "same options" I have when I press the third tab at top. Yes, I do have the choice of selecting "more".  When I select "more", the "share" option is highlighted on the "left" side and I have four (4) options on the right side.  They are "reminders, notes, twitter & messages".  Once again, no option is available for "email".

The Apple Rep was supposed to call me back this morning after reinstalling El Capitan last night but I have yet to hear from her.  The reinstall produced the exact some results as the first installation.

Posted on Oct 30, 2015 9:33 AM

Close
gastonlecrayon

Q: Problem Sending Photos via email from Laptop

  • All replies
  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Oct 30, 2015 7:15 AM in response to gastonlecrayon
    Community Specialists
    Oct 30, 2015 7:15 AM in response to gastonlecrayon

    Hi gastonlecrayon,

     

    Welcome to the Apple Support Communities! I'm sorry to hear you are having these issues with Photos in El Capitan. I'm sure we can help figure this out, but we may need a bit more information on what exactly you are seeing. If you select a photo in Photos and go to the Sharing menu (File > Share), what options does it give you? Similarly, if you right click/control-click on a photo, what options does that Share menu give? Do you see an option that says More... ?

     

    Thanks

  • by léonie,

    léonie léonie Oct 30, 2015 7:24 AM in response to gastonlecrayon
    Level 10 (108,438 points)
    iCloud
    Oct 30, 2015 7:24 AM in response to gastonlecrayon

    Mail will only sho win the Share drop down menu, if the Mail.app has been enabled as the Default email reader in the Mail > Preferences > General.

    Screen Shot 2015-10-30 at 15.22.39GMT.png

     

    Have you checked, if this option is still enabled?

  • by gastonlecrayon,Helpful

    gastonlecrayon gastonlecrayon Oct 30, 2015 9:34 AM in response to léonie
    Level 1 (0 points)
    Oct 30, 2015 9:34 AM in response to léonie

    Hi Leonie

    Yes, when I pull down the general tab in Mail, it does show exactly as you have pasted (thank you) in your response to my original inquiry.  So, it apparently is set correctly, though I normally send my photos through a Google email account I have.  That was wiped out with the installation of El Capitan.

  • by gastonlecrayon,Solvedanswer

    gastonlecrayon gastonlecrayon Oct 30, 2015 9:33 AM in response to brenden dv
    Level 1 (0 points)
    Oct 30, 2015 9:33 AM in response to brenden dv

    Thanks so much, Brenden.  Leonie also responded and I replied to her message as well.  The "General" tab in Mail is set as she has cut and pasted.  Yes, when I hit the third tab at the top of "Photos", all of the possible choices come up "except" email.  I worked for 2 hours yesterday with a rep from Apple Support and she was not able to get mail to show either.  When I right click on a photo it gives me the "same options" I have when I press the third tab at top. Yes, I do have the choice of selecting "more".  When I select "more", the "share" option is highlighted on the "left" side and I have four (4) options on the right side.  They are "reminders, notes, twitter & messages".  Once again, no option is available for "email".

    The Apple Rep was supposed to call me back this morning after reinstalling El Capitan last night but I have yet to hear from her.  The reinstall produced the exact some results as the first installation.

  • by léonie,Helpful

    léonie léonie Oct 30, 2015 4:35 PM in response to gastonlecrayon
    Level 10 (108,438 points)
    iCloud
    Oct 30, 2015 4:35 PM in response to gastonlecrayon

    We've been cross posting. I see you already answered my question.  I cannot edit my post. The forum software is behaving strangely today.

     

    If you open the System Preferences > Extensions, then select "Share" in the left column of the panel, does Mail show on the list and is it enabled?

    Screen Shot 2015-10-30 at 17.29.24GMT.png

    If Mail is missing from that menu, restart your Mac, if you do not have done so.

    If it remains missing, see this document:   https://support.apple.com/en-us/HT203129

     

     

     

    Follow these steps if the issue occured immediately after upgrading to Yosemite or El Capitan.

    1. Open the Terminal app, which is in the Utilities folder of your Applications folder.
    2. Type this command in Terminal:

    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchSe rvices.framework/Versions/A/Support/lsregister -kill -seed

    1. Press Return and wait for the Terminal prompt—which ends in $—to reappear. It may take a few minutes.
    2. Quit Terminal.

    You should now see the expected Share and Markup features. If not, go to Apple menu > System Preferences, click Extensions, and make sure that the Markup and sharing features are turned on in the Actions and Share Menu sections.

    If another user account on your Mac has the same issue, log in to that account and repeat these steps.

    The terminal command needs to go into a single line - with no line breaks

  • by gastonlecrayon,

    gastonlecrayon gastonlecrayon Oct 30, 2015 4:40 PM in response to léonie
    Level 1 (0 points)
    Oct 30, 2015 4:40 PM in response to léonie

    Thank you so much, Leonie.  I finally had to get an Apple Care Rep in Indiana on the phone last night and we re-installed the OSX.  However, this morning she tried all the recommendations you made (I showed her yours and Brenden's posts).   It still would not work so a Senior Rep was put on the phone with me and two hours later, after running a first aid on my Mac Book, it was fixed.  If I live to be 100 I could never have figured this out.  The Rep told me they have been having some problems but not as bad as mine.

    Thanks  so much to both of you as your comments on this forum were very helpful to me.  I will use it again should I have any questions about my Mac.

  • by léonie,

    léonie léonie Oct 31, 2015 2:12 AM in response to gastonlecrayon
    Level 10 (108,438 points)
    iCloud
    Oct 31, 2015 2:12 AM in response to gastonlecrayon

    Great, that you got the problem fixed!