SSaddoris

Q: I can't send or receive messages while I am on the phone

I am not able to send or receive messages while I am talking on my IPhone.

iPhone 5s, iOS 9.1

Posted on Oct 28, 2015 9:59 PM

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Q: I can't send or receive messages while I am on the phone

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 30, 2015 10:07 AM in response to SSaddoris
    Community Specialists
    Oct 30, 2015 10:07 AM in response to SSaddoris

    Hi SSaddoris,
     

    Thanks for contributing to the Apple Support Communities. 
     

    You mentioned that you can't send or receive messages while talking on your iPhone. There are a few things I'm wondering about this situation.
     

    1. What happens when you try to send a message?
       
    2. Are you sending SMS or iMessages?
      (If you're not sure, see Use Messages with your iPhone, iPad, or iPod touch)
       
    3. What icon do you see to the right of your carrier's name in the status bar?
      For example a Wi-Fi icon, 4G icon, 3G icon. 
       

    This information will help us figure out what's going on. 
     

    Cheers.