Gauri K
Level 1 (4 points)
iPhone

Q: Recently bought iPhone 5s and mic stopped working suddenly. The othe person can only hear me if I talk on loudspeaker or headphone

Recently bought iPhone 5s and mic stopped working suddenly. The othe person can only hear me if I talk on loudspeaker or headphone. Please suggest

iPhone 5s, iOS 9.1

Posted on Oct 28, 2015 11:17 PM

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Gauri K

Q: Recently bought iPhone 5s and mic stopped working suddenly. The othe person can only hear me if I talk on loudspeaker or headphone ... more

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  • by joe_7399,

    joe_7399 joe_7399 Oct 30, 2015 12:15 PM in response to Gauri K
    Community Specialists
    Oct 30, 2015 12:15 PM in response to Gauri K

    Greetings Gauri K,

     

    Thanks for using the Apple Support Communities!

     

    I understand that the microphone on your iPhone doesn’t appear to be working as expected and know how frustrating situations like this can be. However, there are some good isolation and troubleshooting steps that I would suggest you work through in this situation which are located in the following article. 

     

    Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

     

    Cheers!

  • by Gauri K,

    Gauri K Gauri K Nov 17, 2015 10:51 PM in response to joe_7399
    Level 1 (4 points)
    iPhone
    Nov 17, 2015 10:51 PM in response to joe_7399


    Thank you joe_7399 for the info. However, I have already tried these options and even Siri can recognise my voice properly. I think the issue started to appear after I upgraded to iOS 9. Can it happen due to any of the related apps like truecaller?

  • by joe_7399,

    joe_7399 joe_7399 Nov 20, 2015 6:22 AM in response to Gauri K
    Community Specialists
    Nov 20, 2015 6:22 AM in response to Gauri K

    Hi Gauri K,

     

    Thanks for responding to let us know the issue still continues. It may be possible for a third-party app to affect the functionality of your iPhone if that app is not on the App Store and you installed it from elsewhere, but it appears that Truecaller is in the App Store so I doubt this is the issue. 

     

    One more step I advise before suggesting you contact Apple Support directly for more in depth isolation and troubleshooting would be to reinstall the operating system on your iPhone. This will help isolate the software on the iPhone versus the iPhone hardware. 

     

    This process should not affect any of your data, but I always advise having a current backup in either iCloud or iTunes. 

     

    How to back up your devices using iCloud or iTunes - Apple Support

     

    After your iPhone has been backed up, please follow the instructions from the following article to reinstall iOS on your device. After the reinstall has completed, test the issue again.

     

    1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help. 
    2. While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
    3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

     

    If your iPhone, iPad, or iPod touch doesn't respond or won't turn on - Apple Support

     

    Best!