error 0C8E39F6-36AF-0852-6002-A7AAC281B43B

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

It's really quite easy to do. I can't promise that I'll still see your reply if you wait more than 24 hours.

Open the Pastebin page in another browser window. Start a reply to this message in this window. Drag or copy and paste the URL from the address bar of the other window into the reply. Post.

That's the Pastebin home page. You have to load the page on which you posted the report.

The title doesn't matter.

Remove "Rapport" by following the instructions on this page. If you have trouble, see this page.

Back up all data before making any changes.

I doubt that Rapport would contribute anything to your security, even if worked as intended, unless you're very careless in your use of a web browser. Of course, if it prevents you from browsing at all, that's very secure, but probably not what you want. Nevertheless, if you want to use it, refer to the developer (now IBM, I believe) for an update or support. I can't tell you how to make it work.