Caden Kwon
Level 1 (0 points)

Q: Cannot add card into Apple Pay

I am trying to add my Wells Fargo debit card into my apple pay. I could see a bank agreement, but after I push next button, error comes up saying "Card Not Added. Contact your card issuer for more information." I contacted wells fargo and they don't know what the problem is.

Does anyone know why I cannot add my card?IMG_0734.PNG

iPhone 6 Plus, iOS 9.1, null

Posted on Oct 29, 2015 10:17 AM

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Caden Kwon

Q: Cannot add card into Apple Pay

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 29, 2015 10:27 AM in response to Caden Kwon
    Level 8 (40,028 points)
    Apple Watch
    Oct 29, 2015 10:27 AM in response to Caden Kwon

    Hi Caden

     

    Try calling your bank again and asking for the matter to be escalated (perhaps ask to speak with their Apple Pay verification team), as the answer that they have provided so far is not very helpful. Only they can tell you, for example, whether or not they have:

     

    - Received a request to approve adding your debit card to Apple Pay;

    - Attempted to send you a verification request, and/or;

    - Sent a Device Account Number to Apple, to be added to your device.

     

    If your issuer cannot identify the cause and help you to resolve it, you can then contact Apple and explain what you have already been told:

    https://www.apple.com/support/iphone/contact/

  • by Susan E Moody,

    Susan E Moody Susan E Moody Nov 15, 2015 2:15 PM in response to Jonathan UK
    Level 1 (9 points)
    Nov 15, 2015 2:15 PM in response to Jonathan UK

    I Have done both. No one at either place could resolve this issue for me!