Mark Sealey

Q: Only for Google links: Safari Can't Open the Page

Safari Can't Open the Page "https:/www.gogle.com/url?xyz" because the server where this page is located isn't responding.

 

Of course the page is perfectly reachable; and always appears when I dismiss this error and reload.

 

This disappeared for a while, but now is back :-(

 

Only in Safari, only when clicking on links which are the result of Google searches.

 

GoogleError.jpg

 

Anyone any ideas, please?

 

TIA…

iMac with Retina 5K display, OS X Yosemite (10.10.5), Clean machine... no haxies; no Microsoft etc

Posted on Oct 29, 2015 4:06 PM

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Q: Only for Google links: Safari Can't Open the Page

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  • by Mark Sealey,

    Mark Sealey Mark Sealey Nov 1, 2015 4:18 PM in response to Linc Davis
    Level 2 (362 points)
    Desktops
    Nov 1, 2015 4:18 PM in response to Linc Davis

    Thanks, Linc. It really is odd, isn't it.

     

    Can a network in such circumstances as these really selectively cause certain specific, reproducible, links/URLs on certain always predictable pages to become unavailable the first time they're requested; and then almost always allow them to be served on reloading?

     

    AT&T - as might be expected - did go through the motions; but they were laughing up their sleeves at someone suggesting such apparently software-specific behaviour to be caused by their network.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 1, 2015 4:32 PM in response to Mark Sealey
    Level 10 (208,037 points)
    Applications
    Nov 1, 2015 4:32 PM in response to Mark Sealey

    That kind of behavior is usually caused by software such as "Rapport," but if all the facts are as you've stated, you've ruled out anything on your computer as the cause.

  • by Mark Sealey,

    Mark Sealey Mark Sealey Nov 1, 2015 4:58 PM in response to Linc Davis
    Level 2 (362 points)
    Desktops
    Nov 1, 2015 4:58 PM in response to Linc Davis

    Yes, it could well be caused by some sort of security software, or a network monitor. Disk Warrior and Clam XaV are the only such programs that come anywhere near.

     

    But why only Google results?!!

  • by Jonathan Payne1,

    Jonathan Payne1 Jonathan Payne1 Nov 1, 2015 11:45 PM in response to Mark Sealey
    Level 1 (44 points)
    Mac OS X
    Nov 1, 2015 11:45 PM in response to Mark Sealey

    Hi Mark.

     

    I thought we already established that this only happens with Safari.

     

    In that case, it surely must be some bug with Safari. Some weird interaction that only the Safari browser has vs. other browsers on your machine.

     

    I, for example, have the exact same problem with t.co URLs on my computer using safari, but none of the other computers in my house exhibits the same problem.

     

    I will dig a little deeper today and file a bug with Apple in case they have any brilliant insights considering the joint information we can provide.

  • by Mark Sealey,

    Mark Sealey Mark Sealey Nov 2, 2015 8:13 AM in response to Jonathan Payne1
    Level 2 (362 points)
    Desktops
    Nov 2, 2015 8:13 AM in response to Jonathan Payne1

    Thanks, Jonathan; Yes, only Safari.

     

    Any help you can offer would be much appreciated. It does sound as though you have a completely similar problem - only with a different domain. Good luck!

  • by pejotl,

    pejotl pejotl Nov 5, 2015 1:09 PM in response to Mark Sealey
    Level 1 (0 points)
    iOS Apps
    Nov 5, 2015 1:09 PM in response to Mark Sealey

    I have exactly the same problem after upgrade to OS X 10.11.0. On both my computers (iMac 2009 and MBP 2012). Chrome and Firefox works perfect, only Safari s***s. Did you find any solution?

  • by Jonathan Payne1,

    Jonathan Payne1 Jonathan Payne1 Nov 5, 2015 1:27 PM in response to pejotl
    Level 1 (44 points)
    Mac OS X
    Nov 5, 2015 1:27 PM in response to pejotl

    No solution. But I filed a bug with Apple. They haven't responded yet unfortunately.

     

    Safari must be using a special API to load URLs or something, since it doesn't impact Chrome or Firefox.

     

    But what's weird is, The other computers in my house have no issues. Same OS version, same Safari, same links (from the Twitter app) and no problems. So - I am assuming there is some sort of weird caching thing going on ... Very strange though.

  • by Mark Sealey,

    Mark Sealey Mark Sealey Nov 5, 2015 1:48 PM in response to pejotl
    Level 2 (362 points)
    Desktops
    Nov 5, 2015 1:48 PM in response to pejotl

    pejotl and Jonathan,

     

    I'm sorry to say I gave up and switched to DuckDuckGo: while it's not the end of the world to have to wait a couple of minutes to reload the search results in Google to display them, it was a nuisance.

     

    I did have a case open with Apple, who believed it was AT&T - even though it was only always URLs beginning 'https://www.google.com/url?'

     

    It began with me when I first got my iMac 5K running Yosemite.

  • by Risco,

    Risco Risco Nov 6, 2015 2:29 PM in response to Mark Sealey
    Level 1 (5 points)
    Nov 6, 2015 2:29 PM in response to Mark Sealey

    This is the exact issue I am getting ever since upgrading to El Capitan. I will try and search and it will just hang and present this error. Also affects Youtube which is another Google website which will refuse to load.

     

    I have tried a complete clean install, reset my router as well as my Time Capsule. This ONLY happens in Safari, with or without extensions and happens every single time when waking from sleep.

  • by pejotl,

    pejotl pejotl Nov 6, 2015 3:24 PM in response to Risco
    Level 1 (0 points)
    iOS Apps
    Nov 6, 2015 3:24 PM in response to Risco

    It is some kind of disaster... Is anybody from Apple reading this forum?

  • by Mark Sealey,

    Mark Sealey Mark Sealey Nov 6, 2015 6:11 PM in response to pejotl
    Level 2 (362 points)
    Desktops
    Nov 6, 2015 6:11 PM in response to pejotl

    I don't think Apple can monitor these boards, at least not everything!

     

    The last time I reported this behaviour, the tech who helped me was very good.

     

    I did the usual Capture Data and very quickly they replied: the network… AT&T U-Verse was apparently failing to respond to the Google sites' ack (http acknowledgment) of my data requests. I had AT&T engineers do something with the setting on the box on the street; and - sure enough - it did improve for a few months.

     

    But it's back.

     

    As a matter of interest, how many of those reporting connectivity issues with Google and Google-owned domains use U-Verse?

  • by Risco,

    Risco Risco Nov 7, 2015 3:31 AM in response to Mark Sealey
    Level 1 (5 points)
    Nov 7, 2015 3:31 AM in response to Mark Sealey

    I am in the UK and my internet is supplied by British Telecom which is the biggest provider here.

  • by Jonathan Payne1,

    Jonathan Payne1 Jonathan Payne1 Nov 7, 2015 3:42 AM in response to Mark Sealey
    Level 1 (44 points)
    Mac OS X
    Nov 7, 2015 3:42 AM in response to Mark Sealey

    I am in the UK and using virgin media.

     

    I am quite convinced this has nothing to do with ISP but I have to admit anything is possible. The mere fact that none of the other computers in my house exhibit this behavior AND that none of the OTHER browsers on MY computer exhibit this behavior leads me to believe this is a Safari-specific issue, local to the computer, which somehow has some ... weird state on it or something.

     

    I have filed a bug with Apple and pointed them to this discussion. Sadly I have not heard from them yet. They are often pretty good about responding amazingly enough.

     

    I only noticed this bug recently because I only recently switched back to Safari. But I think it's El Capitan related because I had no trouble using Safari as my main browser in Yosemite.

  • by Mark Sealey,

    Mark Sealey Mark Sealey Nov 7, 2015 10:14 AM in response to Jonathan Payne1
    Level 2 (362 points)
    Desktops
    Nov 7, 2015 10:14 AM in response to Jonathan Payne1

    Thanks, Jonathan, Risco

     

    I certainly respected the Apple engineers' diagnosis. They looked at transactions between my iMac running Safari and the Google results URLs. They concluded - on the information which they had - that Google was sending responses to my clicks; but that those responses were not being processed by Safari.

     

    I continued to draw to their attention the fact that this only happens in one browser with one (set of) domain(s).

     

    They repeated their conclusion.

  • by Risco,

    Risco Risco Nov 7, 2015 11:58 AM in response to Mark Sealey
    Level 1 (5 points)
    Nov 7, 2015 11:58 AM in response to Mark Sealey

    Thanks Mark, the fact it has come back for you suggests it can't be your network connection. Besides, the final version of El Capitan has only been out about 6 weeks. I just came back from the cinema and low and behold google is not working.

     

    Just tried Firefox AND Google Chrome and no issues.

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