JamesSwordOnline
Level 1 (0 points)

Q: Suck on Recovery Mode on iPhone 5s

I need help! I'm suck on recovery mode I try updating and resting it but it keeping saying this Screen Shot 2015-10-29 at 9.04.52 PM.png

Im on iOS 9.1 My phone is a iPhone 5sScreen Shot 2015-10-29 at 9.12.21 PM.pngScreen Shot 2015-10-29 at 9.11.57 PM.png

So please help me

iPhone 5s, iOS 9.1, Suck on RM

Posted on Oct 29, 2015 6:16 PM

by joe_7399,Solvedanswer
joe_7399 joe_7399
Community Specialists
A:

Hello JamesSwordOnline,

 

Thanks for using the Apple Support Communities!

 

I understand that your iPhone is in recovery mode and you can neither update or restore it and receive an alert displaying an unknown error (17). I know that situations like this can be both frustrating and concerning, but I want to assure you that we are here to help.

 

This alert that you are receiving does have some specific troubleshooting that I would suggest working through. The following article outlines the steps to take to resolve this issue. 

 

If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes - Apple Support

 

Have a great day!

Posted on Oct 31, 2015 8:57 AM

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