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Oct 31, 2015 12:24 PM in response to Sara8800by joe_7399,Hello Sara8800,
Thanks for using the Apple Support Communities!
From your post, it sounds like you are seeing a closed sense or black screen using the rear camera on your iPhone. If this is the case, I would suggest working through the suggested steps in the following article to help resolve this issue.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Have a great day!
