iTunes store won't load in windows 10

Hi Thomas1016,

I understand that you may be seeing an issue with your ability to fully load the iTunes Store page in iTunes for Windows. Here is an article that goes over some information that may be helpful in assisting you with this issue:

Windows

If you haven't been able to connect to the iTunes Store for more than a day, find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

• Make sure that you have the latest version of iTunes.
• If the iTunes Store appears empty and only displays the words iTunes Store, resolve conflicts between software that monitors Internet traffic and Apple software.
• Fix any network connectivity issues.
• You might need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
• Disable any proxies built-in to Windows. You should avoid proxies because they can cause issues.
• If you see a specific error message, get more help with fixing the issue.

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you. Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
3. Drag the original hosts file to your desktop.
4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
5. When Notepad opens, choose Edit > Select All.
6. Choose Edit > Delete.
7. Choose File > Save.
8. Close Notepad.
9. Right-click the duplicate file, and choose Rename from the pop-up menu.
10. Type hosts, and then press Enter.
11. Restart your computer.
12. Try to connect to the iTunes Store.

If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

If you can’t connect to the iTunes Store - Apple Support

https://support.apple.com/en-us/HT201400

Thanks for using the Apple Support Communities!

I have the same problem and I'm running Windows 10. I get the leading promo banner but nothing else. And like the original poster, iTunes store starts to load and you can see it's content for a second, but then it stops and I'm left with a black empty space and the top banner. The suggestion from the kind Apple person above doesn't help - it's not a network issue otherwise we wouldn't get some of the store.

I have the same issue. the same black screen and just the top banner like Thomas1016

does anyone have a solution or is it on Apple server side?

I've had the same problem, but found what appears to be the solution at iTunes 12.3.1.23 breaks iTunes store . There seems to be a problem in compatibility between the current version of iTunes and NVIDIA card drivers . If you re-size your page view to make it smaller by about a third, presto... you can see the iTunes Store page properly again. Worked for me, anyhow!

yep. I figured that out myself after a while. I was just using my iPhone instead Until I figured it it out. I was even on the phone with apple and they had no idea what I was talking about. Obviously there must be millions of people out there with this issue. I also narrowed it to your resolution as well. If you drop your desktop resolution down to 1920x1080 or less it also fixes the issue. Or if you go to 150% scaling! Hahahaha

It has nothing to do with nVidia drivers, it also happens on AMD/ATI card. The problem is with high pixel count monitors regardless of who manufacturs the graphics card. This is purely an Apple problem and it is not fixed in the newest release.

That's exactly what Apple Support told me after giving me the run around for 20 minutes, pretending it was my computer's problem...and it's now February 2016! Pathetic product support...