clymbon
Level 1 (0 points)

Q: Cant connect to Windows 7 PC

I just got a new iphone 6, and am trying to sync it up with my PC using itunes via USB cable, but the PC doesn't seem to recognize the iPhone's existence.  When I plug in the phone to the USB cable I think I should get an alert on the phone "Trust this computer?", but that does not pop up.  Also, I expect to see a new filesystem show up on the PC, but nothing is there.  Finally, when I run iTunes, the device does not show up.

 

Tried different USB cables, same results.  Plugged iPhone into a mac with the same cable, and I get the "Trust this computer?" alert on the phone.

 

Used to work with this same PC with previous iPhone 6.

 

Details: PC running "Windows 7 Enterprise", iTunes 12.3.1.23 64 bit, iPhone 6 running iOS 9.1.

 

Following some other tips I found on the web, I tried checking the status of the driver.

 

I see this:

 

Capture.JPG

 

When I click "Update Driver" I get this:

 

Capture.JPG

 

Any suggestions?

 

Thanks,

 

Duncan

 

p.s. The only reason I'm doing this is I need to try to get my contacts synced from Outlook into the new phone.  Also, I'd like to backup the phone to iTunes so if it dies I can restore it.  I do NOT want to use iCloud.

iPhone 6, iOS 9.1

Posted on Oct 29, 2015 9:44 PM

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clymbon

Q: Cant connect to Windows 7 PC

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  • Helpful answers

  • by sberman,

    sberman sberman Oct 29, 2015 9:57 PM in response to clymbon
    Level 8 (40,027 points)
    Oct 29, 2015 9:57 PM in response to clymbon

    Perhaps one of the steps here will solve it for you:

     

    If you can't install or update iTunes for Windows - Apple Support

  • by clymbon,

    clymbon clymbon Oct 30, 2015 6:23 AM in response to sberman
    Level 1 (0 points)
    Oct 30, 2015 6:23 AM in response to sberman

    Nope.  That's not my problem.  Don't see anything there that helps.  Seems like that's just Apple trying to say "it's a Windows problem"

  • by Briansyddall,

    Briansyddall Briansyddall Oct 30, 2015 6:48 AM in response to clymbon
    Level 6 (8,753 points)
    Apple Watch
    Oct 30, 2015 6:48 AM in response to clymbon

    Hi

    We have 3 iPhones / 4 iPads and we haven't use our PC for them for over 2 years

    You can do almost everything over your WiFi .

    When you charge iphone/ ipad it automatically backs up  to iCloud .

    Cheers

    Brian ( UK )

  • by clymbon,

    clymbon clymbon Nov 2, 2015 8:29 AM in response to Briansyddall
    Level 1 (0 points)
    Nov 2, 2015 8:29 AM in response to Briansyddall

    @Bryansyddall - Not helpful.  Perhaps you missed the last sentence in my posting: "I do NOT want to use iCloud"

     

    I realize Apple is trying to push everyone onto iCloud, but I'm trying to avoid it as long as possible.  I have sensitive information on my device, and I don't want it stored by Apple.  I want to be able to back my phone up to a device that I own and control, for example, my PC, which has an encrypted hard drive and is managed by my corporate security team. I just don't like a solution that depends on my using an external provider's service.  It's my iPhone, I have a computer and hard drive - why can't I back the phone up to my own device?