XRayLexx
Level 1 (16 points)
Apple Music

Q: New Apple TV 4th Gen not updating iTunes play count

just got my new Apple TV 4th gen and using it to home share my iTunes music collection like I used to with my previous Apple TVs however on a song is played it is not updating the play count in iTunes. Previous Apple TVs have done this. I have checked all my settings and cannot get it to update my play counts. Is this a bug? Any suggestions people?

Posted on Oct 30, 2015 6:24 AM

by Steve Martin7,Solvedanswer
Steve Martin7 Steve Martin7
Level 2 (164 points)
A:

YES!!!!

 

Finally, I can retire my AppleTV 3!

Posted on Mar 21, 2016 1:03 PM

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XRayLexx

Q: New Apple TV 4th Gen not updating iTunes play count

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  • by Steve Martin7,

    Steve Martin7 Steve Martin7 Dec 8, 2015 12:21 PM in response to XRayLexx
    Level 2 (164 points)
    Dec 8, 2015 12:21 PM in response to XRayLexx

    No Joy with TVOs 9.1.

  • by XRayLexx,

    XRayLexx XRayLexx Dec 8, 2015 1:49 PM in response to Steve Martin7
    Level 1 (16 points)
    Apple Music
    Dec 8, 2015 1:49 PM in response to Steve Martin7

    Yea. Just installed and tried it myself and still no play count or last played update on iTunes when using Home Sharing. Basic functionality. Guess my Apple TV 4th gen will continue to be a dust gatherer until they fix this. Disappointing service from Apple.

  • by XRayLexx,

    XRayLexx XRayLexx Dec 21, 2015 8:20 AM in response to XRayLexx
    Level 1 (16 points)
    Apple Music
    Dec 21, 2015 8:20 AM in response to XRayLexx

    I've just been informed by someone this is resolved now? Is this true? When was it resolved?

  • by Steve Martin7,

    Steve Martin7 Steve Martin7 Dec 21, 2015 9:08 AM in response to XRayLexx
    Level 2 (164 points)
    Dec 21, 2015 9:08 AM in response to XRayLexx

    Still doesn't work for me.  Tested with tvOS 9.1, iTunes 12.3.2, verified "home sharing updates play counts" is checked.

     

    And still working perfectly and instantly with the AppleTV 3.

  • by XRayLexx,

    XRayLexx XRayLexx Dec 21, 2015 9:58 AM in response to Steve Martin7
    Level 1 (16 points)
    Apple Music
    Dec 21, 2015 9:58 AM in response to Steve Martin7

    Yeach, just checked myself. No playcount update.

  • by Jeffery Nunes,

    Jeffery Nunes Jeffery Nunes Dec 21, 2015 2:49 PM in response to XRayLexx
    Level 1 (90 points)
    Dec 21, 2015 2:49 PM in response to XRayLexx

    Home Sharing has never updated play counts on my iTunes server from any iTunes client (ATV4, ATV3, or MBPro/iTunes client). 

    I have tried it with many versions of iTunes between 2 macs. 

    I tried when I got my ATV3 a year ago. 

    Also tried it with my new ATV4 a couple weeks ago. 

    Never had success. 

     

    Like many, I've confirmed many times (unchecked and rechecked) the iTunes preferences to update play counts from clients. 

    I had submitted a bug report when I first encountered the problem ( i think a couple years ago). 

    When new versions of software come out, I try it again each time, but it has never worked.  So I abandoned HS and just plug in my iPod when I want to listen to media on other computers than my iTunes server (I have more than one mac)...

    My iTunes server dedicated mac connected directly to my stereo and TV.  so it is plugged directly into the TV HDMI and stereo thru audio jack, and I play directly from the mac without using ATV. 

     

    I was explaining my issue in another tread, and Winston replied and mentioned that this issue was showing up in other posts.  (thanks Winston!)

    So, I'm adding to the chorus for whom it is not working. 

     

    Good Luck to everyone!

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 21, 2015 3:07 PM in response to Jeffery Nunes
    Level 10 (104,526 points)
    Apple TV
    Dec 21, 2015 3:07 PM in response to Jeffery Nunes
    I was explaining my issue in another tread, and Winston replied and mentioned that this issue was showing up in other posts.  (thanks Winston!)

    That wasn't quite my intention to leave you with that impression. I linked you to this discussion to show you that others had no issues with play counts on previous Apple TV's and that your experience that Play count doesn't work on any device is certainly not a common experience.

  • by XRayLexx,

    XRayLexx XRayLexx Dec 21, 2015 11:19 PM in response to Jeffery Nunes
    Level 1 (16 points)
    Apple Music
    Dec 21, 2015 11:19 PM in response to Jeffery Nunes

    Been doing some more searching for solutions to this problem and found a lot of talk about resetting your authorised computers which may reset Home Sharing. Do you think it's worth de-authorising all computers and then re-authorising the one you currently use and the Apple TV you currently use? Clutching at straws here but it could work. Or not.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 22, 2015 2:06 AM in response to XRayLexx
    Level 10 (104,526 points)
    Apple TV
    Dec 22, 2015 2:06 AM in response to XRayLexx

    I've not heard of this and can't really see a way in which this would help, but hey, who knows. Please bear in mind though that you can only de-authorise all computers once every 12 months. The Apple TV isn't an authorised device and isn't supposed to count as an associated device.

  • by XRayLexx,

    XRayLexx XRayLexx Dec 23, 2015 4:29 AM in response to Winston Churchill
    Level 1 (16 points)
    Apple Music
    Dec 23, 2015 4:29 AM in response to Winston Churchill

    Well, it didn't work

    Hoping Apple push out a fix sooner rather than later.

  • by XRayLexx,

    XRayLexx XRayLexx Dec 23, 2015 4:35 AM in response to XRayLexx
    Level 1 (16 points)
    Apple Music
    Dec 23, 2015 4:35 AM in response to XRayLexx

    I've logged the issue with the Bug Reporter and it has come back as a duplicate of Issue 20754447

    How do I read the info on this bug report and check the status of it?

  • by Protodd,

    Protodd Protodd Jan 13, 2016 8:59 AM in response to XRayLexx
    Level 4 (2,074 points)
    Jan 13, 2016 8:59 AM in response to XRayLexx

    You need to be a developer - https://bugreport.apple.com/

  • by Steve Martin7,

    Steve Martin7 Steve Martin7 Jan 13, 2016 10:31 AM in response to Protodd
    Level 2 (164 points)
    Jan 13, 2016 10:31 AM in response to Protodd

    Several of us have reported the bug.  They got marked as a duplicate and closed.  So, they have known about it since the launch.  Just haven't bothered to fix it yet.

  • by Steve Martin7,

    Steve Martin7 Steve Martin7 Jan 25, 2016 11:31 AM in response to Steve Martin7
    Level 2 (164 points)
    Jan 25, 2016 11:31 AM in response to Steve Martin7

    Before anyone gets their hopes up, no, the 9.1.1 update that came out today does not fix it.

     

    Unbelievable.

  • by Steve Martin7,

    Steve Martin7 Steve Martin7 Jan 25, 2016 11:40 AM in response to Steve Martin7
    Level 2 (164 points)
    Jan 25, 2016 11:40 AM in response to Steve Martin7

    At the top of this thread it says it was "branched to a new discussion" but when I click that link it says I don't have permission to view it.  Anyone know what that is all about?

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