I Have tried rebooting in safe mode and recovery mode and it just stays at grey screen. Nothing actually happens! Anything else I can do before I bring it in? Thanks in advance for any and all help.
MacBook Pro, iOS 9.1
What model MacBook Pro?
What OSX version was on the Mac?
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
HI im new to Macs and not sure which model I have. My husband bought it used for me. I had just installed the newest OSX update before it froze on me. I believe it was 9.1. How would I reset the SMC and the NVRAM/PRAM?
The serial number at the bottom is W8******YJX is that helps.
<Edited By Host>
I Reset the SMC and tried to reset the NVRAM/pram. Got the 2nd startup sound and still nothing 😟
Use this to determine what model:
How to identify MacBook Pro models - Apple Support
I doubt 9.1 was the previous OSX version . The latest iOS (iPhone, iPod touch and iPad) is 9.1
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
I Reset the SMC and tried to reset the NVRAM/pram. Got the 2nd startup sound and still grey screen. It says it's an early 2008 model. I tried again to enter in safe mode and recovery mode and all it does is make the startup sound but remains on the grey screen. Doesnt matter how long I hold the keys down for. the apple logo does not appear
What happens when you try to boot with the Option key depressed?
Use a wired KB.
Do you have access to another Mac?
Do you have the original or upgrade DVD install disks you can try booting from?
absolutely nothing happens hen I push any of the commands. 😟 the keyboard I'm using is the laptop keyboard. No to both of your other questions, first Mac for me and my husband bought it refurbished from a small computer store where we live and it came with only the charger no disks 😟 I do have an iPad though
Something seems to be broken
- Make an appointment at the Genius Bar of an Apple store.
MacBook Pro stuck on grey screen
