I have followed the instructions provided by Apple to start Apple Diagnostics several times, and each time I restart my computer and press and hold the D key, my computer simply boots up normally and goes to my account login page. Can someone explain to me why this isn't working? I've installed El Capitan, if the OS clue helps.
Thanks!
iMac (24-inch Early 2009), OS X El Capitan (10.11.1)
First your computer will not run Apple Diagnostics. You did not read Using Apple Hardware Test - Apple Support carefully. Please re-read it, particularly where it says:
Important: If your Mac was released after June 2013, you will use Apple Diagnostics rather than Apple Hardware Test (AHT). See Using Apple Diagnostics for instructions.
This means your early 2009 24" iMac will only run AHT not AD!
Agreed and understood. AHT doesn't work, either. Any ideas for solutions, or just snarky comments?
Thanks in advance.
iMacuserPlano,
No snarky remarks but if you feel that way.
Good luck.
Suggestion though, take it in for service to have a professional do a diagnostic.
My question would be, why are you trying to run the hardware test to start with?
What problems are you seeing? Perhaps we could help?
woodmeister50, thanks, that's a great question. I was running the hardware test, which I was finally able to make work by restarting the computer and pressing D while the iMac Applications Install DVD was inserted, because my system is running very, very slowly. My RAM usage is consistently above 3.25 to 3.5 GB (out of 4GB), and my CPU Load is consistently well above 50%, even when I have almost nothing open. I thought I would test the hardware first to see if something is failing. I ran the extended test, and it came back clean. Now I'm running System Diagnostics from the Activity Monitor. If that doesn't tell me anything, then I'll have to make an appointment and take it in to have a professional run additional diagnostics as rkaufmann87 suggested. If there is anything that the community can suggest I do that might help me avoid having to take it in (any other solutions?), that would be greatly appreciated.
Thanks again!
What you can also do is run an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
Thank you very much, rkaufmann87. I'll do that. Would it be helpful for you all to see the report from the System Diagnostics, too?
Thanks!
No thanks, just the EtreCheck report.
Here is the report. Please let me know your thoughts.
Thank you very much!
Report:
EtreCheck version: 2.6.3 (223)
Report generated 10/30/15, 4:58 PM
Runtime 23:22
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hide Apple tasks: Disabled
Hardware Information: (What does this mean?)
iMac (24-inch, Early 2009)
[Click for Technical Specifications]
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: (What does this mean?)
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1200
LED Cinema Display 2560 x 1440
System Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour
Disk Information: (What does this mean?)
Hitachi HDT721064SLA360 disk0 : (640.14 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 639.28 GB (441.36 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670S ()
USB Information: (What does this mean?)
Mitsumi Electric Apple Optical USB Mouse
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple LED Cinema Display
Apple Inc. Display iSight
Apple Inc. Display Audio
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Click for support]
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[loaded] com.apple.AOSHeartbeat.plist
[loaded] com.apple.AOSPushRelay.plist
[loaded] com.apple.AddressBook.AssistantService.plist
[loaded] com.apple.AddressBook.SourceSync.plist
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[running] com.apple.AirPlayUIAgent.plist
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[loaded] com.apple.AppleGraphicsWarning.plist
[loaded] com.apple.AskPermissionUI.plist
[running] com.apple.AssetCacheLocatorService.plist
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[loaded] com.apple.BezelUI.plist
[running] com.apple.CalendarAgent.plist
[running] com.apple.CallHistoryPluginHelper.plist
[running] com.apple.CallHistorySyncHelper.plist
[loaded] com.apple.CommCenter-osx.plist
[loaded] com.apple.ContainerRepairAgent.plist
[loaded] com.apple.CoreAuthentication.daemon.plist
[loaded] com.apple.CoreLocationAgent.plist
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[loaded] com.apple.DiagnosticReportCleanup.plist
[loaded] com.apple.DictationIM.plist
[loaded] com.apple.DiskArbitrationAgent.plist
[running] com.apple.Dock.plist
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[loaded] com.apple.FTCleanup.plist
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[loaded] com.apple.FilesystemUI.plist
[running] com.apple.Finder.plist
[running] com.apple.FolderActionsDispatcher.plist
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[loaded] com.apple.IMLoggingAgent.plist
[loaded] com.apple.MRTa.plist
[loaded] com.apple.ManagedClientAgent.agent.plist
[loaded] com.apple.ManagedClientAgent.enrollagent.plist
[running] com.apple.Maps.pushdaemon.plist
[loaded] com.apple.NetworkDiagnostics.plist
[loaded] com.apple.PCIESlotCheck.plist
[loaded] com.apple.PackageKit.InstallStatus.plist
[loaded] com.apple.PhotoLibraryMigrationUtility.XPC.plist
[loaded] com.apple.PubSub.Agent.plist
[loaded] com.apple.RemoteDesktop.plist
[loaded] com.apple.ReportCrash.Self.plist
[loaded] com.apple.ReportCrash.plist
[loaded] com.apple.ReportGPURestart.plist
[loaded] com.apple.ReportPanic.plist
[loaded] com.apple.SSInvitationAgent.plist
[running] com.apple.Safari.SafeBrowsing.Service.plist
[running] com.apple.SafariCloudHistoryPushAgent.plist
[loaded] com.apple.SafariNotificationAgent.plist
[loaded] com.apple.SafariPlugInUpdateNotifier.plist
[loaded] com.apple.ScreenReaderUIServer.plist
[running] com.apple.SocialPushAgent.plist
[running] com.apple.Spotlight.plist
[running] com.apple.SystemUIServer.plist
[loaded] com.apple.TMHelperAgent.SetupOffer.plist
[loaded] com.apple.TMHelperAgent.plist
[loaded] com.apple.TrustEvaluationAgent.plist
[loaded] com.apple.USBAgent.plist
[running] com.apple.UserEventAgent-Aqua.plist
[loaded] com.apple.UserEventAgent-LoginWindow.plist
[loaded] com.apple.UserNotificationCenterAgent-LoginWindow.plist
[loaded] com.apple.UserNotificationCenterAgent.plist
[loaded] com.apple.VoiceOver.plist
[loaded] com.apple.WebKit.PluginAgent.plist
[loaded] com.apple.ZoomWindow.plist
[running] com.apple.accountsd.plist
[running] com.apple.akd.plist
[loaded] com.apple.alf.useragent.plist
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[loaded] com.apple.appleseed.seedusaged.plist
[loaded] com.apple.appsleepd.plist
[loaded] com.apple.appstoreupdateagent.plist
[loaded] com.apple.apsctl.plist
[running] com.apple.askpermissiond.plist
[loaded] com.apple.assistant_service.plist
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[running] com.apple.bird.plist
[loaded] com.apple.bluetoothUIServer.plist
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[loaded] com.apple.cfnetwork.AuthBrokerAgent.plist
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[running] com.apple.cfprefsd.xpc.agent.plist
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[running] com.apple.coreservices.uiagent.plist
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[loaded] com.apple.cvmsCompAgent_x86_64_1.plist
[running] com.apple.diagnostics_agent.plist
[running] com.apple.distnoted.xpc.agent.plist
[loaded] com.apple.dt.CommandLineTools.installondemand.plist
[loaded] com.apple.familycircled.plist
[loaded] com.apple.familycontrols.useragent.plist
[loaded] com.apple.familynotificationd.plist
[loaded] com.apple.findmymacmessenger.plist
[loaded] com.apple.followupd.plist
[running] com.apple.fontd.useragent.plist
[running] com.apple.gamed.plist
[running] com.apple.helpd.plist
[loaded] com.apple.iCloudUserNotifications.plist
[running] com.apple.icdd.plist
[loaded] com.apple.icloud.findmydeviced.findmydevice-user-agent.plist
[running] com.apple.icloud.fmfd.plist
[running] com.apple.iconservices.iconservicesagent.plist
[running] com.apple.identityservicesd.plist
[loaded] com.apple.idsremoteurlconnectionagent.plist
[running] com.apple.imagent.plist
[loaded] com.apple.imavagent.plist
[loaded] com.apple.imklaunchagent.plist
[loaded] com.apple.imtransferagent.plist
[loaded] com.apple.installandsetup.migrationhelper.user.plist
[loaded] com.apple.installd.user.plist
[loaded] com.apple.isst.plist
[loaded] com.apple.java.InstallOnDemand.plist
[loaded] com.apple.java.updateSharing.plist
[running] com.apple.lateragent.plist
[loaded] com.apple.locationmenu.plist
[running] com.apple.lsd.plist
[loaded] com.apple.maspushagent.plist
[loaded] com.apple.mbbackgrounduseragent.plist
[loaded] com.apple.mbfloagent.plist
[loaded] com.apple.mbuseragent.plist
[loaded] com.apple.mdmclient.agent.plist
[loaded] com.apple.mdworker.32bit.plist
[loaded] com.apple.mdworker.bundles.plist
[loaded] com.apple.mdworker.isolation.plist
[loaded] com.apple.mdworker.lsb.plist
[loaded] com.apple.mdworker.mail.plist
[loaded] com.apple.mdworker.shared.plist
[loaded] com.apple.mdworker.single.plist
[running] com.apple.mdworker.sizing.plist
[running] com.apple.metadata.SpotlightNetHelper.plist
[loaded] com.apple.metadata.mdbulkimport.plist
[loaded] com.apple.metadata.mdflagwriter.plist
[running] com.apple.metadata.mdwrite.plist
[loaded] com.apple.midiserver.plist
[loaded] com.apple.navd.plist
[loaded] com.apple.neagent.plist
[loaded] com.apple.netauth.user.auth.plist
[loaded] com.apple.netauth.user.gui.plist
[loaded] com.apple.noticeboard.agent.plist
[running] com.apple.notificationcenterui.plist
[running] com.apple.nsurlsessiond.plist
[running] com.apple.nsurlstoraged.plist
[loaded] com.apple.parentalcontrols.check.plist
[running] com.apple.pboard.plist
[running] com.apple.pbs.plist
[running] com.apple.photolibraryd.plist
[loaded] com.apple.pictd.plist
[running] com.apple.pluginkit.pkd.plist
[loaded] com.apple.pluginkit.pkreporter.plist
[loaded] com.apple.powerchime.plist
[running] com.apple.printtool.agent.plist
[loaded] com.apple.printuitool.agent.plist
[loaded] com.apple.quicklook.32bit.plist
[loaded] com.apple.quicklook.config.plist
[running] com.apple.quicklook.plist
[loaded] com.apple.quicklook.ui.helper.plist
[loaded] com.apple.rcd.plist
[running] com.apple.recentsd.plist
[loaded] com.apple.reversetemplated.plist
[loaded] com.apple.rtcreportingd.plist
[loaded] com.apple.safaridavclient.plist
[running] com.apple.scopedbookmarkagent.xpc.plist
[loaded] com.apple.screensharing.MessagesAgent.plist
[loaded] com.apple.screensharing.agent.plist
[loaded] com.apple.scrod.plist
[running] com.apple.secd.plist
[running] com.apple.secinitd.plist
[loaded] com.apple.security.DiskUnmountWatcher.plist
[loaded] com.apple.security.agent.plist
[running] com.apple.security.cloudkeychainproxy.plist
[loaded] com.apple.security.idskeychainsyncingproxy.plist
[running] com.apple.security.keychain-circle-notification.plist
[running] com.apple.sharingd.plist
[running] com.apple.soagent.plist
[loaded] com.apple.softwareupdate_notify_agent.plist
[loaded] com.apple.speech.speechdatainstallerd.plist
[loaded] com.apple.speech.speechsynthesisd.plist
[loaded] com.apple.speech.synthesisserver.plist
[running] com.apple.spindump_agent.plist
[running] com.apple.spotlight.IndexAgent.plist
[running] com.apple.storeaccountd.plist
[running] com.apple.storeassetd.plist
[running] com.apple.storedownloadd.plist
[loaded] com.apple.storeinappd.plist
[running] com.apple.storelegacy.plist
[loaded] com.apple.storeuid.plist
[running] com.apple.suggestd.plist
[running] com.apple.swcd.plist
[running] com.apple.syncdefaultsd.plist
[loaded] com.apple.syncservices.SyncServer.plist
[loaded] com.apple.syncservices.uihandler.plist
[loaded] com.apple.systemprofiler.plist
[loaded] com.apple.talagent.plist
[running] com.apple.tccd.plist
[running] com.apple.telephonyutilities.callservicesd.plist
[loaded] com.apple.thermaltrap.plist
[running] com.apple.tiswitcher.plist
[loaded] com.apple.trustd.agent.plist
[loaded] com.apple.universalaccessAuthWarn.plist
[loaded] com.apple.universalaccesscontrol.plist
[loaded] com.apple.universalaccessd.plist
[loaded] com.apple.unmountassistant.useragent.plist
[running] com.apple.usernoted.plist
[loaded] com.apple.warmd_agent.plist
[loaded] com.apple.webinspectord.plist
[running] com.apple.wifi.WiFiAgent.plist
[loaded] com.apple.xpc.loginitemregisterd.plist
[loaded] com.apple.xpc.otherbsd.plist
[loaded] org.openbsd.ssh-agent.plist
System Launch Daemons: (What does this mean?)
[loaded] bootps.plist
[running] com.apple.AirPlayXPCHelper.plist
[loaded] com.apple.AppleFileServer.plist
[running] com.apple.AssetCacheLocatorService.plist
[loaded] com.apple.CommCenterRootHelper.plist
[loaded] com.apple.CoreRAID.plist
[running] com.apple.CrashReporterSupportHelper.plist
[loaded] com.apple.DesktopServicesHelper.plist
[loaded] com.apple.DumpGPURestart.plist
[loaded] com.apple.DumpPanic.plist
[running] com.apple.FileCoordination.plist
[loaded] com.apple.FileSyncAgent.sshd.plist - No signature!
[loaded] com.apple.FontWorker.plist
[loaded] com.apple.GSSCred.plist
[loaded] com.apple.GameController.gamecontrollerd.plist
[loaded] com.apple.IFCStart.plist
[loaded] com.apple.IOAccelMemoryInfoCollector.plist
[loaded] com.apple.IOBluetoothUSBDFU.plist
[loaded] com.apple.Kerberos.digest-service.plist
[loaded] com.apple.Kerberos.kadmind.plist
[loaded] com.apple.Kerberos.kcm.plist
[loaded] com.apple.Kerberos.kdc.plist
[loaded] com.apple.Kerberos.kpasswdd.plist
[running] com.apple.KernelEventAgent.plist
[loaded] com.apple.MRTd.plist
[loaded] com.apple.ManagedClient.cloudconfigurationd.plist
[loaded] com.apple.ManagedClient.enroll.plist
[loaded] com.apple.ManagedClient.plist
[loaded] com.apple.ManagedClient.startup.plist
[running] com.apple.MobileFileIntegrity.plist
[loaded] com.apple.NetBootClientStatus.plist
[loaded] com.apple.NetworkDiagnostics.plist
[loaded] com.apple.NetworkLinkConditioner.plist
[loaded] com.apple.NetworkSharing.plist
[loaded] com.apple.ODSAgent.plist
[loaded] com.apple.PCIELaneConfigTool.plist
[loaded] com.apple.PasswordService.plist
[loaded] com.apple.RFBEventHelper.plist
[loaded] com.apple.RemoteDesktop.PrivilegeProxy.plist
[loaded] com.apple.ReportCrash.Root.plist
[loaded] com.apple.ReportPanicService.plist
[loaded] com.apple.SCHelper.plist
[running] com.apple.SubmitDiagInfo.plist
[running] com.apple.TMCacheDelete.plist
[loaded] com.apple.TrustEvaluationAgent.system.plist
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[running] com.apple.WindowServer.plist
[loaded] com.apple.WirelessRadioManagerd-osx.plist
[loaded] com.apple.afpfs_afpLoad.plist
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[loaded] com.apple.airplaydiagnostics.server.mac.plist - /AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!
[loaded] com.apple.airport.wps.plist
[running] com.apple.airportd.plist
[running] com.apple.akd.plist
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[loaded] com.apple.preferences.timezone.admintool.plist
[loaded] com.apple.preferences.timezone.auto.plist
[loaded] com.apple.printtool.daemon.plist
[running] com.apple.racoon.plist
[loaded] com.apple.remotepairtool.plist
[running] com.apple.revisiond.plist
[loaded] com.apple.rootless.init.plist
[loaded] com.apple.rpcbind.plist
[running] com.apple.sandboxd.plist
[loaded] com.apple.screensharing.plist
[loaded] com.apple.scsid.plist
[running] com.apple.secinitd.plist
[loaded] com.apple.security.FDERecoveryAgent.plist
[loaded] com.apple.security.agent.login.plist
[loaded] com.apple.security.authhost.plist
[running] com.apple.security.syspolicy.plist
[running] com.apple.securityd.plist
[running] com.apple.securityd_service.plist
[loaded] com.apple.sessionlogoutd.plist
[loaded] com.apple.smb.preferences.plist
[loaded] com.apple.smbd.plist
[loaded] com.apple.softwareupdate_download_service.plist
[loaded] com.apple.softwareupdate_firstrun_tasks.plist
[running] com.apple.softwareupdated.plist
[loaded] com.apple.speech.speechsynthesisd.plist
[running] com.apple.spindump.plist
[loaded] com.apple.statd.notify.plist
[loaded] com.apple.storagekitd.plist
[loaded] com.apple.storeaccountd.daemon.plist
[loaded] com.apple.storeagent.daemon.plist
[loaded] com.apple.storeassetd.daemon.plist
[loaded] com.apple.storedownloadd.daemon.plist
[loaded] com.apple.storereceiptinstaller.plist
[running] com.apple.suhelperd.plist
[running] com.apple.symptomsd.plist
[loaded] com.apple.sysdiagnose.plist
[running] com.apple.syslogd.plist
[running] com.apple.sysmond.plist
[loaded] com.apple.system_installd.plist
[loaded] com.apple.systemkeychain.plist
[loaded] com.apple.systempreferences.installer.plist
[loaded] com.apple.systemstats.analysis.plist
[loaded] com.apple.systemstats.daily.plist
[running] com.apple.systemstatsd.plist
[loaded] com.apple.taskgated-helper.plist
[running] com.apple.taskgated.plist
[running] com.apple.tccd.system.plist
[loaded] com.apple.thermald.plist
[loaded] com.apple.trustd.plist
[loaded] com.apple.ucupdate.plist
[loaded] com.apple.uninstalld.plist
[loaded] com.apple.unmountassistant.sysagent.plist
[loaded] com.apple.updateEFIDesktopPicture.plist
[running] com.apple.usbd.plist
[running] com.apple.usbmuxd.plist
[loaded] com.apple.uucp.plist
[loaded] com.apple.var-db-dslocal-backup.plist
[loaded] com.apple.vsdbutil.plist
[running] com.apple.warmd.plist
[running] com.apple.watchdogd.plist
[running] com.apple.wdhelper.plist
[loaded] com.apple.wifid.plist
[running] com.apple.wirelessproxd.plist
[loaded] com.apple.wwand.plist
[running] com.apple.xpc.smd.plist
[loaded] com.apple.xpc.uscwoap.plist
[loaded] com.apple.xsan.plist
[loaded] com.apple.xsandaily.plist
[loaded] com.apple.xscertadmin.plist
[loaded] com.apple.xscertd-helper.plist
[loaded] com.apple.xscertd.plist
[loaded] com.vix.cron.plist
[loaded] exec.plist
[loaded] finger.plist
[loaded] ftp.plist
[loaded] login.plist
[loaded] ntalk.plist
[loaded] org.apache.httpd.plist - No signature!
[loaded] org.cups.cups-lpd.plist
[running] org.cups.cupsd.plist - Invalid signature!
[loaded] org.net-snmp.snmpd.plist - No signature!
[running] org.ntp.ntpd.plist - No signature!
[loaded] org.openldap.slapd.plist
[loaded] org.postfix.master.plist
[loaded] org.postfix.newaliases.plist - No signature!
[loaded] shell.plist
[loaded] ssh.plist - No signature!
[loaded] telnet.plist
[loaded] tftp.plist
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.hp.help.tocgenerator.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[loaded] com.sharpcast.xfsmond.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Click for support]
User Login Items: (What does this mean?)
SugarSync Application (/Applications/SugarSync.app)
Dropbox Application (/Applications/Dropbox.app)
Other Apps: (What does this mean?)
[loaded] com.SugarSync.SugarSync.66592
[running] com.apple.AccountPolicyHelper
[running] com.apple.AddressBook.ContactsAccountsService
[running] com.apple.AmbientDisplayAgent
[loaded] com.apple.BKAgentService
[running] com.apple.CloudPhotosConfiguration
[running] com.apple.CodeSigningHelper
[loaded] com.apple.DataDetectorsDynamicData
[loaded] com.apple.DesktopServicesHelper.83DCB324-F40D-4424-B7A6-A548F2AEE177
[loaded] com.apple.DictionaryServiceHelper
[loaded] com.apple.FCiCloudPrefUpdater
[loaded] com.apple.IASUtilities.IASCloudConfigHelper
[running] com.apple.ImageCaptureExtension2.10592
[running] com.apple.InputMethodKit.TextReplacementService
[loaded] com.apple.Localization.SetDefaultsService
[loaded] com.apple.MailServiceAgent
[loaded] com.apple.NotesMigratorService
[running] com.apple.PerformanceAnalysis.animationperfd
[loaded] com.apple.SpeechRecognitionCore.brokerd
[running] com.apple.ViewBridgeAuxiliary
[loaded] com.apple.accounts.dom
[loaded] com.apple.appkit.xpc.sandboxedServiceRunner
[running] com.apple.authd
[loaded] com.apple.cmio.registerassistantservice
[loaded] com.apple.facebook.xpc
[running] com.apple.geod
[running] com.apple.hiservices-xpcservice
[loaded] com.apple.iBooksX-SecureUserDefaults
[running] com.apple.iCloudHelper
[running] com.apple.imdpersistence.IMDPersistenceAgent
[loaded] com.apple.iokit.IOServiceAuthorizeAgent
[loaded] com.apple.iokit.ioserviceauthorized
[loaded] com.apple.linkedin.xpc
[running] com.apple.mail.61472
[running] com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.shared.03000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.single.04000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.single.05000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.single.06000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.single.07000000-0000-0000-0000-000000000000
[running] com.apple.mdworker.single.08000000-0000-0000-0000-000000000000
[loaded] com.apple.messages.BuddyPictureService
[loaded] com.apple.sbd
[loaded] com.apple.security.XPCKeychainSandboxCheck
[loaded] com.apple.security.XPCTimeStampingService
[loaded] com.apple.security.agent.login.00000000-0000-0000-0000-0000000186A6
[loaded] com.apple.security.authhost.00000000-0000-0000-0000-0000000186A6
[loaded] com.apple.sharekit.EntitlementsHelper
[loaded] com.apple.systemadministration.writeconfig
[running] com.apple.systempreferences.66912
[loaded] com.apple.tencentweibo.xpc
[loaded] com.apple.tonelibraryd
[loaded] com.apple.twitter.xpc
[loaded] com.apple.weibo.xpc
[running] com.apple.xpc.launchd.oneshot.0x10000002.Safari
[running] com.apple.xpc.launchd.oneshot.0x10000003.SugarSync
[running] com.apple.xpc.launchd.oneshot.0x10000005.AppleSpell
[running] com.apple.xpc.launchd.oneshot.0x10000006.AppleSpell
[running] com.apple.xpc.launchd.oneshot.0x10000007.AppleSpell
[running] com.apple.xpc.launchd.oneshot.0x10000008.AppleSpell
[running] com.apple.xpc.launchd.oneshot.0x10000009.AppleSpell
[running] com.apple.xpc.launchd.oneshot.0x1000000a.AppleSpell
[running] com.apple.xpc.launchd.oneshot.0x1000000b.EtreCheck
[running] com.getdropbox.dropbox.51552
[running] com.sharpcast.xfsmond.021016E4-2C21-4EB7-BE58-08021FDDEB32
[running] jp.co.canon.cijscannerregister.94432
Internet Plug-ins: (What does this mean?)
Default Browser: Version: 601 - SDK 10.11
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.40813.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]
CitrixICAClientPlugIn: Version: 11.0.0 [Click for support]
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Click for support]
SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version
User internet Plug-ins: (What does this mean?)
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: (What does this mean?)
AdBlock
clea.nr Videos
Facebook Cleaner
3rd Party Preference Panes: (What does this mean?)
Citrix online plug-in [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Growl [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 639.28 GB Disk used: 197.91 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 90
Oldest backup: 2/27/14, 7:11 PM
Last backup: 10/29/15, 5:41 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 639.28 GB X 3)
Top Processes by CPU: (What does this mean?)
9% SugarSync
4% WindowServer
3% mdworker(16)
2% mds_stores
2% Dropbox
Top Processes by Memory: (What does this mean?)
807 MB com.apple.WebKit.WebContent(9)
451 MB kernel_task
283 MB mdworker(16)
135 MB Mail
119 MB QuickLookSatellite(2)
Virtual Memory Information: (What does this mean?)
64 MB Free RAM
4.19 GB Used RAM (835 MB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Oct 30, 2015, 04:25:20 PM Self test - passed
Oct 30, 2015, 03:45:59 PM /Library/Logs/DiagnosticReports/mds_stores_2015-10-30-154559_[redacted].crash
Oct 30, 2015, 03:45:47 PM /Library/Logs/DiagnosticReports/mds_stores_2015-10-30-154547_[redacted].crash
Oct 29, 2015, 11:54:25 AM /Library/Logs/DiagnosticReports/AntiVirus_2015-10-29-115425_[redacted].crash
Oct 28, 2015, 05:01:30 PM /Library/Logs/DiagnosticReports/Mail_2015-10-28-170130_[redacted].hang
Oct 27, 2015, 05:38:23 PM /Library/Logs/DiagnosticReports/AntiVirus_2015-10-27-173823_[redacted].crash
I saw a couple of things. First I noticed:
Library/Logs/DiagnosticReports/AntiVirus_2015-10-29-115425_[redacted].crash
Did you or do you have any antivirus apps installed?
Next is the computer is starved for RAM. You really should upgrade to add more RAM, you are running the bare minimum for the current release of OS X. If you do decide to upgrade please only buy Crucial or OWC (www.macsales.com) RAM.
I had a version of MacKeeper on my computer, which I believe had an antivirus app as part of the platform, but I uninstalled it. Is there something I can/should to do to address the issue?
I imagine the folks at Apple could install additional RAM for me couldn't they? Is this something I can do myself? I used to do it on laptop PCs, but I've never even thought to attempt to do it on an Apple computer (this 2009 iMac is the first one I've owned).
Thanks again for your help, rkaufmann87.
I suspect there are still bit of MacKeeper (which is considered malware) left on your system. You may benefit by doing a full erase and install of OS X, you can manually install your apps and restore your data from your backup.
As for the RAM, upgrading yourself is incredibly simple. OWC has an instructional video that will show you how easy it is. Unfortuantely your computer is too old now for Apple to even work on it, they consider it a legacy machine and don't stock the RAM. If you want to see the video it is at :
http://eshop.macsales.com/installvideos/imac_mid_2007_mem/
The process of installing the RAM is the same from 2007 to early 2009 iMacs.
The correct RAM for your machine is located at:
http://eshop.macsales.com/shop/memory/iMac/DDR3_2009
I would get the 8GB kit.
That's what I'll do. Looks like I have some work ahead of me.
Thanks again for your help. Sorry we got off on the wrong foot, but really, really glad we stuck with it. Greatly appreciated.
Your welcome.
I cannot get Apple Diagnostics to start.
