Jennifer Dembroski

Q: Ipad stuck on main MUSIC screen

I recently update my ipad to ios 9.1, and now when i click on the MUSIC icon, it just stays on the screen and never displays itunes. The music is still in the ipad, and i can get to it from the up-swipe menu, but itunes won't ever open. Any help?

iPad 2, iOS 9.1

Posted on Oct 30, 2015 8:59 PM

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Q: Ipad stuck on main MUSIC screen

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  • by judysings,

    judysings judysings Nov 1, 2015 8:04 AM in response to Jennifer Dembroski
    Community Specialists
    Nov 1, 2015 8:04 AM in response to Jennifer Dembroski

    Hi Jennifer,

    I understand you recently updated your iPad to iOS 9.1, but when you tap on the Music app on your device, it does not launch, is that correct?

    Did you restart your iPad after installing the update?  This might be all that is needed.  If the issue persists with Apple Music, you can update the iOS 9.1 software again by following the instructions here:

    If you can't update or restore your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201263

     

    Put your device in recovery mode and set it up again

    1. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
    2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
      If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
    4. After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

    Get more help

    Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.

    Last Modified: Oct 6, 2015

    Take care,