KonaC

Q: Deleting from iCloud

I need to completely delete an app to install a "clean" version. I've tried deleting from my iphone and iTunes but when I reinstall from APP Store it has the "cloud" icon and I install the same app. Please advise. I have an iPhone 5s.

iPhone 5s, iOS 9.1

Posted on Oct 30, 2015 8:58 PM

Close

Q: Deleting from iCloud

  • All replies
  • Helpful answers

  • by joe_7399,Helpful

    joe_7399 joe_7399 Nov 1, 2015 11:51 AM in response to KonaC
    Community Specialists
    Nov 1, 2015 11:51 AM in response to KonaC

    Hello there KonaC,

     

    It sounds like you are deleting and reinstalling an app and are concerned you are downloading the same app again. That is expected to happen. When you download an app from the App Store it is always available to redownload to your compatible devices from your Purchased history as outlined in the following article:

     

    Download your past purchases

    https://support.apple.com/en-us/HT201272

     

    If you are seeing information re appear in your app that you aren't wanting to be there, you may be able to delete them from your Documents and Data storage in your iCloud account, by following these steps:

     

    Manage your iCloud storage

    https://support.apple.com/en-us/HT204247

    1. Tap Settings > iCloud. 
         
      • If you're using iOS 8 or later, tap Storage > Manage Storage > iCloud Drive. 
      •  
      • If you're using an earlier version of iOS, tap Storage & Backup, then tap Manage Storage.
    2. Tap the name of the app that's using iCloud Drive.
    3. The individual files in that app will appear. You can either swipe left or click the Edit button to remove files.

     

    Thank you for using Apple Support Communities. 

  • by KonaC,

    KonaC KonaC Nov 1, 2015 11:57 AM in response to joe_7399
    Level 1 (0 points)
    Nov 1, 2015 11:57 AM in response to joe_7399

    Hey Joe~

     

    Thank you for the info.  I followed the directions and then went to download app that I deleted.  The app showed it 's STILL in the "Cloud"????

     

    The links you included in your response are very helpful. I'm not really sure about the whole "cloud" thing so I'll be spending some time trying to figure it out. 

     

    I may have to go into the APPLE Store to get some help!

     

    THANKS AGAIN!

     

    Carol

     

    (BTW this is the FIRST time posting a question in any forum!  It works!)

  • by Eric Root,

    Eric Root Eric Root Nov 1, 2015 12:50 PM in response to KonaC
    Level 9 (74,064 points)
    iTunes
    Nov 1, 2015 12:50 PM in response to KonaC

    What application are you trying to replace/download?

  • by KonaC,

    KonaC KonaC Nov 1, 2015 12:54 PM in response to Eric Root
    Level 1 (0 points)
    Nov 1, 2015 12:54 PM in response to Eric Root

    Weight Watchers