"iCloud music library session expired" and auto-sync - Can you make it stop? I can't.

TL;DR version: Please, please, please, can anyone tell me how to make iTunes (on Windows) stop saying: "Your iCloud Music Library session has expired" and asking for my password? And can you please tell me how to make it stop auto-syncing with my iPad every time I plug it in? I will be forever in your debt if you can make it stop.

............


I tried asking in iTunes for Windows but got no reply, so I thought I'd try here. Also I was kind of ranting before (iTunes has a unique ability to fill me with such a rage that the Hulk would run in fear) so this time I'd like to calmly ask for help haha.

Basically, I have two problems with iTunes and I'm not sure if it's just from upgrading to 12, or if it happened when my iPad was broken and I had to reset it a couple times. My iPad is fine now, the problem is somewhere in iTunes.

Every time I open iTunes, a window pops up saying "Your iCloud Music Library session has expired" and it asks me for my password, twice in a row.

Every time I plug in my iPad, it starts to automatically sync and I have to stop it. Because of this I'm too scared to try plugging in my iPod Touch which I keep my music on.

I want both of these things to stop and for the life of me I can't figure out how. I don't, and have never, used iCloud, Match, Genius, Syncing, whatever this new "Apple Music" program is, or anything that takes away my direct and total control over my content, so I have NO idea why this keeps happening. I haven't even bought anything directly from the Store since Avenged Sevenfold's "Nightmare" came out. Every setting I can find on iTunes and my devices that relates to iCloud or Syncing is disabled, as it always has been, and I've even disabled a few more things to be safe. Maybe I missed something but I don't think so.

---Sorry, this is where I get long-winded, but I'm just explaining how it started in case that leads to it stopping:

This never happened until a couple weeks ago. My iPad had problems so I took it to the Apple Store and they fixed it with a factory reset. While we were running through the setup, I was just trying to get it done so maybe I enabled iCloud on the device by mistake. I came home to restore it through my iTunes backup, it asked me to "trust this computer" and all of that. And THAT'S when iTunes started asking me for an iCloud password. That's when it started trying to sync. When I tried to do the restore I did something dumb that led to a second trip to the Genius Bar and a second factory reset. I took it slow and paid extra attention this time. Said no to iCloud. Yet I got home and iTunes still wants a password and it still wants to sync. I only upgraded to iTunes 12 a few days before my first Store visit, so that's why I'm not sure which event caused the problem. (I heard bad things about 12 but man I wasn't expecting this.)


Solutions?:

1: The first few times it asked for my password, I didn't realize what it wanted so I just did it. But it asked every time I opened it again, so the problem can't be fixed by just logging in like it wants me to. Can it? Is there something that I just need to log into or out of, to make it shut up and stop syncing but not allow it to change anything?

2: I've considered uninstalling iTunes and reinstalling to see if that fixes it, but I feel like it won't so I don't want to risk it unless someone can tell me it will work. I'll do it if it'll help.

3: If this is just the way iTunes 12 is 'supposed to work', then is it possible to safely install an older version of iTunes from an official or reliable source?

4: I know I had an online chat with an actual, real live Apple person last year who kindly answered my questions even though my computer was being the slowest thing on earth that week. I've tried to find that real-person link again but I can't. I'd rather not call but I'm so desperate I even tried that. I got a robot. So I'd prefer chat if you can still talk with Apple humans at all. Email works too but, surprise, can't find a link for that either.

Really, I'll take any and all suggestions for a solution. I'm not computer-illiterate or anything; I'm no expert but I can work through most problems. But I've always had the WORST luck with iTunes, it's literally made me cry more times than I'd like to admit, and I just really, really want it to stop doing this. You have no idea what it will mean to me if you can help.


Sorry if this was too rant-y. I wanted to keep it brief but it's hard for me to be calm with iTunes. And I wanted to include any relevant information that might resolve this. I'm using the family computer now; I'll be buying/building one of my own in the next few months and I do not want to have to deal with this when I put iTunes on it. (I never bothered to put iTunes on my laptop because of things like this. I'll have to put it on my desktop though.)

Posted on Oct 30, 2015 9:50 PM

Reply
5 replies

Nov 1, 2015 9:03 AM in response to AimeeL91

Hi AimeeL91,


Thanks for using the Apple Support Communities!


After reading your post I understand that you have two different issues going on. I understand that your iPad is syncing automatically when connected to iTunes and you are being repeatedly prompted to enter your Apple ID password in iTunes for iCloud Music Library.


I know that both of these situations can be frustrating, but I want to assure you that we are here to help!


I’ll start with the automatic syncing issue because this one will be the easiest to address. In iTunes on your computer, follow the instructions in the following article to prevent your devices from syncing automatically.


Require a prompt before syncing all devices: Choose Edit > Preferences, click Devices, and select “Prevent iPods, iPhones, and iPads from syncing automatically.”


iTunes 12 for Windows: Sync iPod, iPhone, or iPad


The prompts to sign in to iCloud Music Library, I believe, will be a quick fix for you as well. The first thing I would suggest would be to ensure that iCloud Music Library is not selected in your iTunes preferences. The next attached article will explain how to de-select this option if it is selected.


1. Turn off iCloud Music Library on all your devices.

On your Mac or PC:

  1. Open iTunes and sign in with your Apple ID and password.
  2. On your Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences.
    On your PC: Press Control+B to open the iTunes menu bar. Choose Preferences.
  3. Under the General tab, deselect the option for iCloud Music Library. Click OK to accept the change.

On your iPhone, iPad, or iPod touch:

  1. In Settings, tap Music.
  2. Turn off iCloud Music Library.


If your music library shows incorrect details with iTunes Match or Apple Music, and you previously cancelled an iTunes Match subscription - Apple Support


Best!

Nov 1, 2015 2:57 PM in response to AppleJoe

Thanks for the reply, Joe. The "Prevent from syncing" option was already turned on but it was still syncing anyway. However, last night I reinstalled iTunes and now...that seems to be working. It tried to sync the first time I plugged in my iPad, but it hasn't tried again. I guess it caught a bug somewhere in there that got cleared when I uninstalled. I would try my iPod Touch if I could find my 30-pin cord...

As for the password prompts, that's sadly not resolved. I don't see any settings that say "iCloud Music Library" specifically. My screenshot won't upload but the closest option I can find in iTunes is "Show Apple Music." I don't really know what that means but I unselected it anyway. The only other General settings have to do with views, inserting CDs, and language.

On my iPad, I didn't think to check Settings>Music. But there's no iCloud Music Library option there either; this is what I see.

User uploaded file

I don't think you can join Apple Music or iTunes Match on accident, so I'm sure I never have. Under Settings>iCloud, I'm not signed in at all. If I do sign in, iCloud Drive is Off, as are Mail, Safari, and Keychain. I don't like using mobile devices for email but I do use Safari. Backup and Find My iPad get turned on by default but I turn them off. Contacts, Calendars, Reminders, Notes, and News are On. I use this iPad primarily for games, so I just kind of leave those alone. I don't have any contacts stored (I'll get an iPhone but not any time soon.) and I don't use the others except for an occasional Note, so it makes no difference to me if they're on or off.

If you can think of any other way to stop the prompts, I'm happy to try. Otherwise I think I'll experiment with installing earlier iTunes 12 versions or maybe go back to 11.

Nov 7, 2015 4:55 PM in response to AimeeL91

SOLVED! I *finally* found a link to email Apple Support, and the solution for the iCloud password prompt was so simple I'm almost embarrassed I didn't think of it. Sharing so it might help anyone else who's struggling.

I tried signing in and out of iTunes, but the email I got from support specified: Sign out of iTunes, close iTunes, open it, and then sign back in. After I did that it stopped asking me for my password. I've tested iTunes by reopening it, restarting my PC, plugging in my iPad a few times, and iTunes is still behaving perfectly.

If e-mail support was easier to find, life would be a whole lot simpler for all of us. 😉

Nov 28, 2015 5:07 AM in response to allanpeter

I have the same frustration: In many places online I've found the advice to deselelct iCloud Music Library, but that option no longer exists in iTunes Preferences. (iTunes 12.3.1 in El Capitan 10.11.1)

I did try a solution that someone posted elsewhere: Log out of Mac iTunes (Store > Sign Out), then log in again with the same user and password.

I did that, and I could finally launch iTunes without the iCloud password prompt.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"iCloud music library session expired" and auto-sync - Can you make it stop? I can't.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.