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My Mac suddenly shuts down

My Macbook Pro occasionally turns off suddenly . Before this problem occurred with Lion then I installed El Capitan because I read that solves problems of instability but it happens even more often . How could I try to solve ?

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Oct 31, 2015 3:54 AM

Reply
6 replies

Oct 31, 2015 6:46 AM in response to Donatella62

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Oct 31, 2015 10:56 AM in response to Linc Davis

Thank you. Here is my panic report:


Anonymous UUID: A6A3E501-B0EF-8219-DE7C-B3FFC9ED3150


Sat Oct 31 05:48:27 2015


*** Panic Report ***

panic(cpu 2 caller 0xffffff7f92373bad): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90a9c82000 0x0a5480a2, D0, P3/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.11.33.1/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff8016d1ac60 : 0xffffff800fee5307

0xffffff8016d1ace0 : 0xffffff7f92373bad

0xffffff8016d1adc0 : 0xffffff7f92955fa4

0xffffff8016d1ae80 : 0xffffff7f92a22add

0xffffff8016d1aec0 : 0xffffff7f92a22b48

0xffffff8016d1af40 : 0xffffff7f92c9ca23

0xffffff8016d1b0b0 : 0xffffff7f92a46b79

0xffffff8016d1b0d0 : 0xffffff7f9295ccfd

0xffffff8016d1b180 : 0xffffff7f9295a690

0xffffff8016d1b380 : 0xffffff7f9295c141

0xffffff8016d1b450 : 0xffffff7f92e526e4

0xffffff8016d1b530 : 0xffffff7f92e4fa13

0xffffff8016d1b5b0 : 0xffffff7f92e50769

0xffffff8016d1b630 : 0xffffff7f92e50ddf

0xffffff8016d1b770 : 0xffffff7f92e5183b

0xffffff8016d1b8a0 : 0xffffff7f92e8364f

0xffffff8016d1b8e0 : 0xffffff7f92e843ba

0xffffff8016d1b920 : 0xffffff7f92e7dd0a

0xffffff8016d1ba90 : 0xffffff7f92e7e601

0xffffff8016d1bad0 : 0xffffff7f92e79e49

0xffffff8016d1bb00 : 0xffffff7f92e5d324

0xffffff8016d1bb50 : 0xffffff80104e3c82

0xffffff8016d1bb80 : 0xffffff80104e48fa

0xffffff8016d1bbe0 : 0xffffff80104e1967

0xffffff8016d1bd20 : 0xffffff800ffa07d0

0xffffff8016d1be30 : 0xffffff800fee9aa3

0xffffff8016d1be60 : 0xffffff800fecd478

0xffffff8016d1bea0 : 0xffffff800fedcfd5

0xffffff8016d1bf10 : 0xffffff800ffc13aa

0xffffff8016d1bfb0 : 0xffffff800fff4b36


Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.11.33b1)[FF6CE9C5-9D8F-3A48-9D10-2BB9C2DDD227 ]@0xffffff7f92365000->0xffffff7f92378fff
dependency: com.apple.driver.AppleGraphicsControl(3.11.33b1)[4ADB751E-5208-3DA7-A8C3-E9EC07 263B16]@0xffffff7f9234f000
dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xfffff f7f90dc2000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7f9072d000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f91af4000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[5CB7D4B7-B100-34EE-BD40-1EC07E865C 67]@0xffffff7f92360000
com.apple.nvidia.classic.NVDAResmanTesla(10.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6870 D8B]@0xffffff7f928ff000->0xffffff7f92b73fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7f9072d000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[814A7F4B-03EF-384A-B205-9840F0594421]@0xff ffff7f92352000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f91af4000
com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[56199CA6-3C8D-3EBB-B5EF-7B1B4678 ACF9]@0xffffff7f92b74000->0xffffff7f92e21fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f928ff000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7f9072d000
com.apple.GeForceTesla(10.0)[49982DF3-8146-3BD0-AD3F-A7E7AB5ACBB5]@0xffffff7f92e 22000->0xffffff7f92eedfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7f9072d000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[814A7F4B-03EF-384A-B205-9840F0594421]@0xff ffff7f92352000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7f91af4000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f928ff000


BSD process name corresponding to current thread: firefox


Mac OS version:

15B42


Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide: 0x000000000fc00000

Kernel text base: 0xffffff800fe00000

__HIB text base: 0xffffff800fd00000

System model name: MacBookPro6,2 (Mac-F22586C8)


System uptime in nanoseconds: 6470199760833

last loaded kext at 5873644112805: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f91c63000, size 409600)

last unloaded kext at 5247093516328: com.apple.driver.DiskImages.KernelBacked 415 (addr 0xffffff7f91c63000, size 73728)

loaded kexts:

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AGPM 110.20.21

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.AppleMikeyDriver 272.50.31

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.11

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.11.33b1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleIRController 327.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.driver.CoreCaptureResponder 1

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.11.33b1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.kext.triggers 1.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.AppleUSBMultitouch 250.4

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0


System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus:

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB Receiver

USB Device: IR Receiver

USB Device: Built-in iSight

Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB

Serial ATA Device: MATSHITADVD-R UJ-898

Model: MacBookPro6,2, BootROM MBP61.0057.B11, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

Network Service: Wi-Fi, AirPort, en1

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Oct 31, 2015 11:13 AM in response to Donatella62

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $350 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

My Mac suddenly shuts down

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