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All replies
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Helpful answers
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Nov 1, 2015 1:05 PM in response to unclephil116by Brett L,Greetings unclephil116,
Thanks for using the Apple Support Communities!
I understand that you have an iPod nano that is receiving an error that the device is not supported. Do you see this on the iPod or on the computer when connected? Is it connected to the computer with the Apple cable that came with the device?
For basic troubleshooting, I would suggest working through the steps in the following link.
iPod nano (7th generation): Hardware troubleshooting - Apple Support
Have a great day!
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Nov 2, 2015 1:25 PM in response to Brett Lby unclephil116,I was using an aftermarket cable. It had worked in the past. When I switched to an Apple cable it worked. Problem solved,thanks
