Q: Does iTunes Version 12.1.3.6 work with iOS9.1?
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Oct 31, 2015 8:05 AMby Marvin Martianul,That is a very good question. There have been isolated reports of the same issue, notably in Itunes no longer supports Ipad using Vista. A diligent search could turn up a few more cases. However even in the thread linked above, there is one iPad user running 32-bit Vista who took the time to say that he does not have the problem. This issue might be confined only to specific models of iPad, and unfortunately iPad Air seems to be one of them. I wonder if you get a Windows problem report for iTunes or Apple Mobile Device Helper that corresponds to the exact time when a freeze occurs? You could check Control Panel > System and Maintenance > Problem Reports and Solutions by clicking "View problem history." (Try not to confuse it with the run-of-the-mill iTunes problem reports that have been occurring every time the program is closed on Vista ever since 11.2 was released in May 2014.) If you find one, right-click on it and select "View problem details." Please copy and paste the details into your next post.
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Nov 3, 2015 10:26 AMby estonianboyuk,OK, I've now managed to reset my iPad Air wifi only edition to iOS 9.1 via iTunes on an friend's Macbook Air, and then set it up manually as new, e.g. not from a backup. The whole point of doing this was to try to eliminate, or at least reduce, a number of bugs that had popped up after upgrading OTA from iOS 8.4 straight to iOS 9.1. The reverse has happened, I now have MORE BUGS AFTER REINSTALLING THAN BEFORE! How is that ACTUALLY possible?! As well as previously introduced Mail app bugs persisting, Notifications has now stopped working in it's entirety apparently, as well as having all sorts of problems when trying to define words in webpage text (usually doesn't work), or trying to highlight text and then perform other actions to that text.
On the original subject matter of the post, something interesting has happened, iTunes now appears to work with this iPad Air! I've done nothing to iTunes 12.1.3.6, but while as before it instantly froze on clicking the iPad symbol in iTunes after having connected the iPad, now it doesn't, suggesting a bug/incompatibility in iTunes and/or the previously updated version of iOS. So far I've been able to make an iTunes backup of the iPad and sync photos to it from the PC. Below are two of the problem reports logged by Windows Vista 32 bit at the exact times of the freezes, e.g. not the routine reports that you referenced every time I close iTunes. I've included two as the text in the reports is not identical, and I don't know how to read them;
Product
iTunes
Problem
Stopped responding and was closed
Date
31/10/2015 13:45
Status
Not Reported
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 12.1.3.6
Application Timestamp: 55f3f4a9
Hang Signature: b05f
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Hang Signature 1: adb3a541f9cc158154932ce4553179a6
Additional Hang Signature 2: 1662
Additional Hang Signature 3: f2396469531c69cf2d7c7ed2adf944b6
Additional Hang Signature 4: b05f
Additional Hang Signature 5: adb3a541f9cc158154932ce4553179a6
Additional Hang Signature 6: 1662
Additional Hang Signature 7: f2396469531c69cf2d7c7ed2adf944b6
Product
iTunes
Problem
Stopped responding and was closed
Date
31/10/2015 14:19
Status
Not Reported
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 12.1.3.6
Application Timestamp: 55f3f4a9
Hang Signature: f4c7
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 601c86aaf3d4e2127293c89f04e2bd59
Additional Hang Signature 2: 0390
Additional Hang Signature 3: 9e3ae7e6be6902175bdaedc635af4581
Additional Hang Signature 4: f4c7
Additional Hang Signature 5: 601c86aaf3d4e2127293c89f04e2bd59
Additional Hang Signature 6: 0390
Additional Hang Signature 7: 9e3ae7e6be6902175bdaedc635af4581
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Nov 3, 2015 7:02 PMby Marvin Martianul,Thank you for the detailed post, it should prove helpful to others. So the freezes were AppHangB1 type 2048 problems, but that particular issue was solved by reinstalling 9.1 and setting up the iPad Air as new - which unfortunately cannot be done on the PC where the hangs occur. You seem to have suspected that updating the iPad from iOS 8.4 "directly" to 9.1 was to blame, and you might be on to something. Marty-TX, an iPad user running Vista who did not suffer hangs after updating to 9.1, was previously running 9.0.2. (Then again, the difference might be that he has an iPad Mini.) BTW it might be interesting to see if you have an issue Marty-TX reported in iTunes 12.1.3.6 Rearranges iPad Apps When Synced, or possibly My iTunes 12.1.3.6 does not give me a photo t ab. I'm afraid there are more issues than answers at this time.
