HT201668: If you can't install or update iTunes for Windows

Learn about If you can't install or update iTunes for Windows
Willpower128

Q: Lost ***.dll file.

I recently accidentally deleted the ***.dll file from my computer. Now iTunes will not load, showing me

 

iTunes was not installed correctly please reinstall

"Error 07 (Windows error193)

 

I have found and downloaded ***.dll and placed it in the same folder as the iTunes.exe.

I then downloaded a new version of iTunes directly from the Apple site.

I used the "Repair" option in the .exe dialog box.

 

I checked that the .dll file was still there and restarted my computer.

 

I am still getting the same message and iTunes will still not start.

 

Can anyone help please ?

 

Thank you in advance.

iPod classic, Windows 7

Posted on Oct 31, 2015 9:38 AM

Close

Q: Lost ***.dll file.

  • All replies
  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Oct 31, 2015 9:39 AM in response to Willpower128
    Level 10 (84,964 points)
    iTunes
    Oct 31, 2015 9:39 AM in response to Willpower128

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install. Look for words like failed or error.

     

     

    tt2