I can't get the remote to learn to change the volume on my sound bar

Question

Level 1

46 points

I can't get the remote to learn to change the volume on my sound bar

Hi all,

This is what I', experiencing. I wonder if anyone could help me to successfully get my Siri Remote to change the volume of my sound bar.

I have a Samsung HW-H355 sound bar.

The remote for the sounder works perfect.

The Siri Remote for the apple tv does change the volume on the TV

Using the learn function of the Apple TV/Siri remote, I can get the Siri Remote to learn other none volume functions for the TV

Using the learn function of the Apple TV/Siri remote, returns zero functionality for ANY sound bar functions.

After learning any sound bar remote functions, the Apple TV light does blink when trying to change the volume.

I thought that it may be that the sound bar and remote were paired in some way, but I can't find anything in the instructions to explain this:

http://www.samsung.com/uk/support/model/HW-H355/XU

This thing is driving me nuts! Any help, or just explaining to me that its impossible (for one reason or another) would be most grateful.

thanks

Neil

Apple TV (4th generation), Other OS

Posted on Oct 31, 2015 6:41 PM

Reply

Answer 1

Jan 15, 2017 8:10 AM in response to Neil Whitten

I'm having the same problem with a Bel Canto Pre6 preamp--my universal remote has learned the volume up/down from the BelCanto but neither the BelCanto or the Universal register on the apple signal bar at all.

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Answer 2

John0001

Level 2

395 points

Oct 31, 2015 6:51 PM in response to Neil Whitten

I'm a bit confused. Did you go to Settings > Remotes and Devices > Volume Control? From there you can set IR based audio systems. I don't have your system, but I works great on my Bose sound bar

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Answer 3

bradium

Level 1

4 points

Oct 31, 2015 7:25 PM in response to Neil Whitten

I have a Samsung sound bar and I am having the exact same problem. It seems to "learn" the IR commands, but then simply does not repeat them back correctly. Hopefully it gets fixed soon.

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Answer 4

Oct 31, 2015 10:46 PM in response to bradium

I cant help, but I have an LG sound bar and it automatically connected, the remote will also turn on/off the TV also, which is an LG, both are 2015 models.

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Answer 5

John0001

Level 2

395 points

Nov 1, 2015 1:06 AM in response to FelixGarcia

Dose it turn on your soundbar too?

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Answer 6

Nov 1, 2015 1:57 AM in response to John0001

Yes, both the TV and sound bar come on along with the Apple TV. I can control the volume with the remote. I really didn't expect it to just sync up and work, I have always used my harmony controller with the older Apple TV 2 so I'm not sure if the Apple TV 2 synced up or not with the Apple controller, which I never used anyway.

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Answer 7

Neil Whitten Author

Level 1

46 points

Nov 1, 2015 2:47 AM in response to John0001

yes, thats exactly what I did 😟

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Answer 8

Neil Whitten Author

Level 1

46 points

Nov 1, 2015 2:48 AM in response to bradium

Glad its not just me!!! fingers crossed that Samsung haven't done something 'strange' with their remote codes!!

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Answer 9

Nov 2, 2015 4:50 PM in response to Neil Whitten

I have a samsung sound bar same problem, how to fix??

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Answer 10

Nov 5, 2015 12:24 PM in response to Neil Whitten

I have the exact same problem. "Volume Control - Learn New Device" guide does not register my original remote to control volume via IR on my B&W Panorama reciever. Tried with two other IR remotes (LG and Logitech Harmony) just to verify any signal issues with my B&W remote.

None will register and move the "Progress Bar".

Really hoping for at fix as this would make me retire my Harmony Remote finally.

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Answer 11

Nov 5, 2015 2:44 PM in response to Neil Whitten

Same problem with my Pioneer amplifier. The ATV learns the volume up/down buttons, but can't adjust the volume.

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Answer 12

Nov 5, 2015 7:14 PM in response to Neil Whitten

Same problem here. I have the Samsung HW-D450. The learning process appears to work (says it does, anyway) but the remote has no effect on the soundbar. I remember that my Panasonic TV remote was not capable of learning the Samsung and I had to use a Harmony to reduce my remotes. Something unique about the Samsung soundbars?

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Answer 13

Nov 5, 2015 8:06 PM in response to Neil Whitten

Same problem here too, funny thing is my $9 universal remote from Walmart works fine but my new $79 Siri remote is a no go!

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Answer 14

Tgara

Level 4

3,597 points

Nov 20, 2015 2:45 PM in response to theorifinalkirek

Same problem with a Samsung HW-F550 soundbar. I can get the Siri remote to turn on and off my Samsung TV and the soundbar, but programming the Siri remote with the volume function from the soundbar remote is a no-go. As others are reporting, it goes through the learning process successfully, but then the Siri remote doesn't activate the soundbar volume function. So frustrating, it's a simple IR code and beam.

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Answer 15

Nov 28, 2015 12:24 PM in response to Neil Whitten

Same problem with a Phillips Soundbar Home Cinema Speaker CSS2123B. Setup says successful, but the soundbar barely registers button presses on the Siri Remote. Up does work better than down, and if you press the buttons repeatedly, it's kinda sorta usable. I tried learning it from the cable remote, which works soundbar's volume up & down fine (but not power), but, alas, the results were the same. Hoping for a software update fix. There are many IR receivers, soundbars, and systems available throughout the world.

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