JensenAng
Level 1 (0 points)

Q: can't send or receive non iphone messages?

i can't text with green messages only blue messages. need help on how to fix this.

iPhone 6, iOS 9.1, null

Posted on Nov 1, 2015 1:08 AM

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JensenAng

Q: can't send or receive non iphone messages?

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  • by jason269,

    jason269 jason269 Nov 2, 2015 11:51 AM in response to JensenAng
    Community Specialists
    Nov 2, 2015 11:51 AM in response to JensenAng

    Hello, JensenAng.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are able to send iMessages, but not able to send SMS or MMS messages.  Does this issue happen with all contacts or one specific contact?  Lets start with making sure that SMS and MMS are enabled in Settings > Messages.  Once these changes have been made, please test the results.  This may include sending a new text to a contact that doesn't use iMessage.  If the issue persists, take a look at the troubleshooting article below.  

     

    If you can't send or receive messages on your iPhone, iPad, or iPod touch

     

    You also may need to reach out to your carrier to confirm that you account is provisioned correctly for this feature.  

     

    Cheers