An unknown error occured (-11800)

Question

Level 1

21 points

An unknown error occured (-11800)

I bought the New Apple TV, that was deleviered on Friday as expected. All seemed to be great until I started using AIrplay to play my music through my Apple TV. always seem to be getting this error message when I click on a song "The operation could not be completed: An unknwon error occurred (-11800)" [Picture below]. Then it will skip that song (and sometimes a few songs) and start playing a song further into the album. I can keep clicking on the song I wanna play and get the same error message a few times before it FINALLY plays that song. But this is getting out of hand. Is this ANOTHER problem with yet ANOTHER Apple product? Or is it this time something that can be fixed? I ask because every Apple product I am receiving lately always has something wrong with it.

There is also something about my New Apple TV, it doesn't seem to function properly, sometimes when I press the menu button it losing a picture for a few seconds and jumps back in, sometimes I have totally lost internet, yet still had internet on other devices.

I also should mention I have the Apple TV (2nd Generation) too (corrently also connected), and my music will play without that error message coming up, just plays fine. Also if I listen to music though my headphones or out load on my iPhone or iPad I never get that error message. I only get it when I am connected to the new Apple TV.

A few people have had this error message in the past and it has been unanswered, I hope the same outcome doesn't happen to me as I am desperate for an answer. Please help!!

Thanks for anyone who reads this.

New Apple TV (2015)
Airplay devices used where error message appears:

iPad Air (iOS 9.1)

iPhone 6 Plus (iOS 9.1)

Apple TV, Latest OS, 720p

Posted on Nov 1, 2015 5:47 AM

Reply

Answer 1

Copps23

Level 1

4 points

Feb 27, 2017 2:01 PM in response to GetafeMagic

This happens to me in all of my apps on my IPod touch and the only apps it is affecting is Netflix, YouTube, Snapchat, Instagram, and any other app that has videos in it. The screeen also glitches like in a horror movie on Snapchat.

Please fix the problem ASAP!!!!

Reply

Answer 2

Neftanc

Level 1

4 points

Mar 18, 2017 11:46 AM in response to GetafeMagic

Reply

Answer 3

Feb 27, 2017 2:14 PM in response to Copps23

Hi. You've posted in the Apple TV forum. You might get more relevant responses in the iPad forum here iPod touch.

Reply

Answer 4

GetafeMagic Author

Level 1

21 points

Nov 1, 2015 6:15 AM in response to GetafeMagic

Wanna add that Airplay works as normal through OSX on my New Apple TV. So I am hoping it is a bug in the music app on iOS (as I am getting the error message on BOTH iPhone & iPad) rather than having a damaged Apple TV. Any help to fix this though would still be great, as I use Airplay through my iPa the most.

Reply

Answer 5

Nov 5, 2015 9:27 AM in response to GetafeMagic

I have the exact same problem. I mean exact. Had an Apple TV 2 and everything was fine. Now I get my shiny new Apple TV 4 and get this error ALL THE TIME. It happens when I manually click on a song or when I use Control Center to switch songs. Very annoying.

Reply

Answer 6

GetafeMagic Author

Level 1

21 points

Nov 5, 2015 9:27 AM in response to GimmeShelter

Dang, someone else that knows how frustrating it is, at least I am not the only one experiencing this problem, means it must be a software problem!

I have reported the bug to Apple, and I hope they fix it in 9.2 (or 9.1.1, if that ever happens!)

Thanks GimmeShelter for posting your experience too!

Reply

Answer 7

Nov 7, 2015 1:12 PM in response to GetafeMagic

I have the SAME problem. How to fix this?

Reply

Answer 8

Nov 7, 2015 3:22 PM in response to stevenami

@Stevenami no fix yet, but the encouraging thing for me is that AirPlay from YouTube and other apps works just fine. This seems to be just another of the numerous things wrong with the Music app. I swear, it's like nobody tests that app.

Reply

Answer 9

GetafeMagic Author

Level 1

21 points

Nov 7, 2015 3:48 PM in response to GimmeShelter

Yes. Everything else works fine. I can also now confirm it is only the default Music App on iOS 9.1 with the problem, because I have found a temporary quick fix. I have downloaded a few third party music apps, and they all work with no problem. I am using the "HF Onkyo Player" as a temporary replacement. Yes it is a really ugly app and nowhere rear as as well built as the default Music App in really any way (least in my opinion), but it will do just fine until Apple bring out an update to fix this issue. I hope this helps in the mean time!

Reply

Answer 10

Nov 17, 2015 4:48 PM in response to GetafeMagic

Just curious: does your new Apple TV sometimes take a while to come on? Mine sometimes takes 7 or 8 seconds to start. I know that's not a huge deal, but my old Apple TV turned on instantly. I am thinking I got a dud and need to exchange it.

Reply

Answer 11

GetafeMagic Author

Level 1

21 points

Nov 17, 2015 6:48 PM in response to GimmeShelter

I am guessing you are talking about when you press on the Apple Remote and the Apple TV doesn't turn on instantly? If that is the case it is because on the older generation Apple TV's, your remote was always connected to the Apple TV (as in when you point it at the Apple TV, it would work instantly and turn on the Apple TV that second). The new Apple Remote turns itself off when it is laying dormant for a long amount of time to reserve it's battery life. So that can make it seem like it taking the Apple TV a while to load, but really it's the remote not booted up yet. My conslusion is, personally I don't think you have anything to worry about,.. BUT, if you are really worried I would either call Apple or take it to your local Apple Store, because I am not a professional, and they are. They should be able to diagnose it for you, just for peace of mind.

I hope this helps!

Reply

Answer 12

TV Man

Level 1

32 points

Dec 2, 2015 11:00 AM in response to GetafeMagic

I have this exact same problem too when using the Apple Music app to Airplay from my iPhone 6s Plus and iPad Pro. It's really irritating and something that Apple needs to resolve soon.

Reply

Answer 13

Dec 5, 2015 2:31 PM in response to GetafeMagic

I Have the exact problem when trying to use Airplay to stream from iPad and iPhone to new 4th generation AppleTV. I also tried streaming to an AppleTV in local Apple Store and I saw the same problem.

Reply

Answer 14

Dec 5, 2015 2:36 PM in response to DEK Apple

I forgot to mention that I called Apple support. They had not heard of the problem before with using Airplay to stream from Apple Music app to AppleTV. They said they would look into it

Reply

Answer 15

GetafeMagic Author

Level 1

21 points

Dec 5, 2015 3:07 PM in response to DEK Apple

Apple do already know about this problem. I went one step further and reported it to Apple's Bug Reporter a few weeks back. A few days later I got an email saying my case was closed due to someone else already reporting the problem, and they were already looking for a fix.

Hopefully there will be a fix in iOS 9.2, I mean in BETA's there has been a very small changes to the music App.

Reply