Wallet won't let me add any credit cards

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Level 1

12 points

Wallet won't let me add any credit cards

When I try to "Add a Credit or Debit Card" either in Wallet or in the Settings Wallet menu on my new iPhone 6s, I get a pop-up "Could Not Add Card. Try again or contact your card issuer for more information" I have no cards in the wallet nor have I tried to add any cards. Since this is a restored back up from an iPhone 6 that had cards in the wallet, I have to assume that something went wrong in the transfer of wallet info.

Anyone have any suggestions?

iPhone 6s, iOS 9.1, 128GB

Posted on Nov 1, 2015 4:58 PM

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Answer 1

wiener Author

Level 1

12 points

Nov 2, 2015 6:26 AM in response to wiener

Here is a screen shot of the pop-up.

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Answer 2

Nov 2, 2015 6:29 AM in response to wiener

What did your card issuer say when you contacted them?

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Answer 3

wiener Author

Level 1

12 points

Nov 2, 2015 9:11 AM in response to Lawrence Finch

Wallet won't even let me get started on adding a card, so there is no card issuer to contact. Regardless of anything I have tried, the pop-up always occurs. I wish there was an issuer I could contact. When I get some time, I will call Apple.

Thanks for your input.

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Answer 4

wiener Author

Level 1

12 points

Nov 3, 2015 1:22 PM in response to wiener

In an attempt to solve another issue, I did a factory restore and used the latest backup to restore. I added the card on file with Apple when prompted during setup and everything appears to be working as advertised. Have added several cards with no problem.

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Answer 5

meltnet

Level 1

0 points

Nov 3, 2015 1:24 PM in response to wiener

I had this same problem, after days of trying to fix it, my fix was to log out of iCloud on my phone and log back in.

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