Sherlock4869

Q: The ios 9.1 on my ipad mini is only 1.2 kb and when I download it, it just stuck on preparing to download. What I will do. I do not have any laptop.

The ios 9.1 on my ipad mini is only 1.2 kb and when I download it, it just stuck on preparing to download. What I will do. I do not have any laptop.

iPad Mini, iOS 7.0.1

Posted on Nov 1, 2015 7:16 PM

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Q: The ios 9.1 on my ipad mini is only 1.2 kb and when I download it, it just stuck on preparing to download. What I will do. I do no ... more

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  • by judysings,

    judysings judysings Nov 3, 2015 7:07 AM in response to Sherlock4869
    Community Specialists
    Nov 3, 2015 7:07 AM in response to Sherlock4869

    Hi Sherlock4869,

    It sounds like your iPad is not completely downloading the iOS 9.1 update, that file size is too small.   I would suggest the following if you do not have access to a computer with iTunes:

    • Make sure your iPad is fully charged and preferably plugged into an electrical outlet.
       
    • Make sure there is enough free storage space on your iPad for the file.
       
    • Perhaps try from a different wireless network / location than the one you are at.
       

    Here are some resources that explain the download and install process in more detail:

    Update the iOS software on your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT204204

    Before you begin

    Make a backup of your device using iCloud or iTunes.

    Update your device wirelessly

    If a message says that an update is available, tap Install Now. You can also follow these steps: 

    1. Plug your device in to power and connect to the Internet with Wi-Fi.
    2. Tap Settings > General > Software Update.


       
    3. Tap Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed. If you tap Cancel, learn what to do next.
       
    4. To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your iOS device in to power before you go to sleep. Overnight, your device will update automatically.
       
    5. If asked, enter your passcode.
       

    If you need more space to update wirelessly

    If you need more space for a wireless update, you can update using iTunes or delete content manually from your device. Whether you use iTunes or update wirelessly, you'll have the same amount of free space on your device after you update.

    Some iOS software updates aren't available wirelessly. VPN or proxy connections might prevent your device from contacting the iOS update servers.

    If you need more space for an iOS update
    https://support.apple.com/en-us/HT203097

     

    Delete content manually

    If there isn't enough space to download and install an update, iOS 9 tries to make more space. It temporarily removes some downloadable parts of installed apps. You shouldn't need to remove or relocate any content. But in some cases, it's necessary to manually delete some content.

    In the Usage Settings menu, you can see how much space your apps use and delete the ones you don't need. You can always re-download your purchased apps or other content later. Follow these steps:

    1. Tap Settings > General > Storage & iCloud Usage > Manage Storage.
    2. Select any app to see how much space it uses, and tap Delete App to remove it. Some apps, such as Music and Videos, let you delete parts of their documents and data.
    3. Install the iOS update again. Tap Settings > General > Software Update.

    You can also reduce the size of your Photo library by turning on iCloud Photo Library and Optimizing your device storage. Learn more about app storage space and content.

     

    Take care,