Q: my iphone 6 plus wont backup to icloud

My iPhone 6 plus wont backup to icloud. It has not backed up since 10/15/2015. It backs up to my computer but not icloud. I log into icloud and I see all of my photos and videos there but on the iTunes screen it still says its not backed up. I have tried deleting and turning things off in managing storage, turned off phone, turned off photo storage and tried it. I am not sure of what else to do.

Can someone please help me?

Sincerely,

Stephanie

iPhone 6 Plus, iOS 9.1

Posted on Nov 1, 2015 7:16 PM

I have this question too

Q: my iphone 6 plus wont backup to icloud

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by Jason L,

Jason L Nov 3, 2015 7:05 AM in response to amgolds2
Community Specialists

Nov 3, 2015 7:05 AM in response to amgolds2

Hi there Stephanie,
Welcome to Apple Support Communities.

The information and troubleshooting tips in the article below should help you resolve the issue backing up your iPhone 6 Plus in iCloud.
Get help backing up your device in iCloud - Apple Support

Cheers.
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by KAC68,

KAC68 Nov 3, 2015 7:53 AM in response to amgolds2
Level 1 (29 points)

Nov 3, 2015 7:53 AM in response to amgolds2

I had this problem as well. After I updated to iOS 9.1 I tried to backup to iCloud but it didn't work. I deleted the old backup from iCloud (from my phone) and then tried again. This time it worked and has been working normally ever since.
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Q: my iphone 6 plus wont backup to icloud

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by Jason L,

by KAC68,

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