Dellydaisy

Q: Making in app purchases on iPad 2 since iOS 9

im iPad 2 since iOS I cannot make any in app purchase it says I have no internet connection...

ive ve signed out and back into iTunes changed my card details, signed back out and I'm to apple!

 

ive contacted Apple who want to charge me £££ to look at this! any suggestions before I give up on iPad and move to a laptop again?

iPad 2, iOS 9.0.2

Posted on Nov 1, 2015 11:30 PM

Close

Q: Making in app purchases on iPad 2 since iOS 9

  • All replies
  • Helpful answers

  • by Nubz N.,

    Nubz N. Nubz N. Nov 3, 2015 10:51 AM in response to Dellydaisy
    Community Hosts
    Nov 3, 2015 10:51 AM in response to Dellydaisy

    Hi Dellydaisy,

     

    I understand you were connecting to the Internet and the App Store fine on your iPad before the iOS 9 update but after the update you get errors connecting to the App Store.  You mention you were able to change your credit card information and sign out and back into Apple.  Was that on a computer?  Does the Internet work okay on the iPad other than the App Store?

     

    This article focus on connecting to the iTunes Store specifically which sounds like your issue.

    If you can’t connect to the iTunes Store - Apple Support

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    Take care.