HT201232: Contact Apple for support and service
Learn about Contact Apple for support and service
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Nov 3, 2015 11:02 AM in response to carole8689by jeffd55,Hello Carole,
Thank you for using Apple Support Communities.
I see you are having difficulties logging into your MacBook because it isn't accepting the password. After checking the normal "gotchas" with a password, for example, caps lock, mixing "O" for "0", "I" for "1" or "l" (lower case L), etc. I would take a look at the following article:
OS X El Capitan: If you forget your login password
If you are still having issues, then you might want to reset the password again:
OS X El Capitan: Reset a login password
When resetting the password, I would suggest something simple at first, then you can change it later for a more secure password.
Regards
