Q: Apple TV 4 keeps asking for my password when playing my music
Every time I try to play my music in the music app on my new AppleTV 4 I keep getting prompted to sign in to the iTunes Store. Not just once, but continually. It is really frustrating trying to play the music I own, only to be prompted over and over again to sign in. Anyone else having this issue? I have set the ATV not to ask for passwords when making purchases, but this doesn't seem to be the issue. I am only trying to play the music I own. I have cloud music and iTunes Match turned on for all my devices. Can't make heads or tails of this. Any suggestions? Thanks in advance for your help!
Posted on Nov 1, 2015 11:51 PM
Community Specialists
Thanks for the update!
Next I would suggest restoring your Apple TV since that is the next step in the software troubleshooting process:
Restore Apple TV
http://help.apple.com/appletv/#/atvbf9db0a52
Restore Apple TV. Do the following:
In Settings
, go to System > Reset, then select Restore. Restoring Apple TV can take some time, so be patient.
If Apple TV still doesn’t respond, disconnect the power and HDMI cables from Apple TV. Connect one end of a USB-C cable (sold separately) to Apple TV and the other end to your computer. Open iTunes on your computer, select Apple TV in the Source list, then select Restore.
Comprehensive support information is also available online at www.apple.com/support/appletv.
If that doesn't work and the issue persists then I would next reach out to AppleCare for additional assistance:
Posted on Nov 11, 2015 10:57 PM