MBP 13 early 2011 - intermittent restarts

Thanks for taking an interest!

I have 30 console logs from June - October, and 19 error reports (automatically generated by the system and sent to Apple) over the same period.

This gives a slightly low indication of the fault incidence as there are some occasions in which the machine doesn't get through the startup before it fails again. It's also a rough guide to the proportion of kernel panics to "other" failures.

I have attached the latest error report.

I've just run etrecheck and attach the report.

Keith

EtreCheck version: 2.6.3 (223)

Report generated 02/11/15 12:38

Runtime 4:04

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Early 2011)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 596 - SN = W01297ZU6D3BA

Video Information: (What does this mean?)

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X Yosemite 10.10.5 (14F1021) - Time since boot: about 2 days

Disk Information: (What does this mean?)

Hitachi HTS545050A7E380 disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Joke MBP (disk1) / : 498.88 GB (279.40 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: (What does this mean?)

Lexar USB Flash Drive 4,01 GB

EFI (disk3s1) <not mounted> : 210 MB

Lexar (disk3s2) /Volumes/Lexar : 3.67 GB (3.56 GB free)

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital My Passport 0820 2 TB

EFI (disk2s1) <not mounted> : 210 MB

Music (disk2s2) /Volumes/Music : 2.00 TB (891.68 GB free)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (5 - SDK 10.5) [Click for support]

/Library/Application Support/Symantec/AntiVirus

[loaded] com.symantec.kext.SymAPComm (100.1f1 - SDK 10.8) [Click for support]

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (4352 - SDK 10.8) [Click for support]

[loaded] com.symantec.kext.internetSecurity (5.2.1f12 - SDK 10.8) [Click for support]

[loaded] com.symantec.kext.ips (3.5.1f12 - SDK 10.8) [Click for support]

[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.8) [Click for support]

Launch Agents: (What does this mean?)

[running] at.obdev.LittleSnitchUIAgent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.symantec.uiagent.application.plist [Click for support]

Launch Daemons: (What does this mean?)

[running] at.obdev.littlesnitchd.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]

[loaded] com.symantec.liveupdate.daemon.plist [Click for support]

[running] com.symantec.sharedsettings.plist [Click for support]

[running] com.symantec.symdaemon.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

DiskWarriorDaemonStarter Application (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

Other Apps: (What does this mean?)

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[running] com.apple.xpc.launchd.oneshot.0x10000013.Little Snitch Network Monitor

[running] com.apple.xpc.launchd.oneshot.0x10000016.EtreCheck

[running] com.getdropbox.dropbox.39224

[running] com.google.Chrome.39792

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.7 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version

Safari Extensions: (What does this mean?)

1Password

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

Symantec QuickMenu [Click for support]

Time Machine: (What does this mean?)

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Joke MBP: Disk size: 498.88 GB Disk used: 219.48 GB

Destinations:

Joke TM [Local]

Total size: 999.86 GB

Total number of backups: 70

Oldest backup: 22/05/13 15:40

Last backup: 01/11/15 20:39

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 219.48 GB X 3)

Top Processes by CPU: (What does this mean?)

25% nsurlsessiond(3)

21% Google Chrome Helper(8)

16% cloudd(2)

14% WindowServer

8% coreduetd

Top Processes by Memory: (What does this mean?)

665 MB kernel_task

664 MB com.apple.security.pboxd

459 MB Google Chrome Helper(8)

360 MB iTunes

238 MB mdworker(19)

Virtual Memory Information: (What does this mean?)

34 MB Free RAM

7.97 GB Used RAM (1.74 GB Cached)

177 MB Swap Used

Diagnostics Information: (What does this mean?)

Nov 1, 2015, 08:06:22 PM /Library/Logs/DiagnosticReports/com.apple.security.pboxd_2015-11-01-200622_[red acted].cpu_resource.diag [Click for details]

Oct 31, 2015, 11:09:42 AM Self test - passed

Oct 31, 2015, 08:57:28 AM /Library/Logs/DiagnosticReports/com.apple.security.pboxd_2015-10-31-085728_[red acted].cpu_resource.diag [Click for details]

Oct 29, 2015, 11:26:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-29-232645_[redacted].panic [Click for details]

Oct 25, 2015, 11:06:32 AM /Library/Logs/DiagnosticReports/Kernel_2015-10-25-110632_[redacted].panic [Click for details]

Oct 24, 2015, 07:15:31 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-24-191531_[redacted].panic [Click for details]

Oct 20, 2015, 09:01:34 AM /Library/Logs/DiagnosticReports/Kernel_2015-10-20-090134_[redacted].panic [Click for details]

Oct 16, 2015, 03:04:31 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-16-150431_[redacted].panic [Click for details]

Oct 16, 2015, 03:00:50 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-16-150050_[redacted].panic [Click for details]

Oct 16, 2015, 02:43:10 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-16-144310_[redacted].panic [Click for details]

Oct 16, 2015, 02:40:15 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-16-144015_[redacted].panic [Click for details]

Oct 16, 2015, 02:24:58 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-16-142458_[redacted].panic [Click for details]

Oct 12, 2015, 10:14:08 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-12-221408_[redacted].panic [Click for details]

Oct 10, 2015, 09:20:47 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-10-212047_[redacted].panic [Click for details]

Oct 10, 2015, 06:53:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-10-10-185345_[redacted].panic [Click for details]

Anonymous UUID: 8A4BF6C1-F898-0089-A0D5-78DA79E76ABA

Thu Oct 29 23:26:45 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff8005616df2): Kernel trap at 0xffffff7f87993688, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000057, CR3: 0x0000000008572000, CR4: 0x00000000000626e0

RAX: 0xffffff8016ab1000, RBX: 0xffffff8016c49c00, RCX: 0x000000000000000f, RDX: 0x0000000000000001

RSP: 0xffffff810fa43d80, RBP: 0xffffff810fa43e60, RSI: 0x0000000000000001, RDI: 0x0000000000000007

R8: 0x0000000000000000, R9: 0x0000000000000da4, R10: 0x0000000000000007, R11: 0x0000000000000da4

R12: 0x000040c3f119df42, R13: 0x0000000000000002, R14: 0xffffff80e6bc9148, R15: 0x00000000000008f8

RFL: 0x0000000000010002, RIP: 0xffffff7f87993688, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000057, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff810fa43a30 : 0xffffff800552ad21

0xffffff810fa43ab0 : 0xffffff8005616df2

0xffffff810fa43c70 : 0xffffff8005633ca3

0xffffff810fa43c90 : 0xffffff7f87993688

0xffffff810fa43e60 : 0xffffff7f879925b4

0xffffff810fa43f20 : 0xffffff800561898e

0xffffff810fa43f40 : 0xffffff8005541deb

0xffffff810fa43f90 : 0xffffff8005542330

0xffffff810fa43fb0 : 0xffffff80056116e7

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelCPUPowerManagement(218.0)[011D33EF-AFE7-3A6A-AB26-03 00FACB80C3]@0xffffff7f87990000->0xffffff7f879bafff

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14F1021

Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x0000000005200000

Kernel text base: 0xffffff8005400000

__HIB text base: 0xffffff8005300000

System model name: MacBookPro8,1 (Mac-94245B3640C91C81)

System uptime in nanoseconds: 71210307978580

last loaded kext at 36338098758277: com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5 (addr 0xffffff7f87e7a000, size 94208)

last unloaded kext at 65152023354080: com.apple.driver.AppleHIDKeyboard 176.2 (addr 0xffffff7f87e91000, size 24576)

loaded kexts:

com.symantec.kext.SymAPComm 100.1f12

at.obdev.nke.LittleSnitch 4352

com.symantec.kext.ips 3.5.1f12

com.symantec.kext.ndcengine 1.0f2

com.symantec.kext.internetSecurity 5.2.1f12

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AGPM 110.19.6

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.ApplePolicyControl 3.10.25

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleMikeyDriver 272.18.3

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 327.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.IOBluetoothHIDDriver 4.3.6f3

com.apple.driver.AppleMultitouchDriver 264.6

com.apple.iokit.IOSerialFamily 11

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

What's the rationale behind your suggestions, please?

On Chrome, I'm the only one who uses Chrome on the machine, my wife, whose machine it is, uses Firefox exclusively, so I'm inclined to discount it as an issue. iTunes, Firefox, and Mail are the major uses on the machine, the relative frequency of failures among these is probably a function of their relative frequency of use.

SMC and NVRAM have been reset several times.

I've not tried a safe boot, but it could be weeks (or days, or seconds!) before the fault recurs. Meanwhile the machine is not fully functional.

You seem to be suspecting a software problem, what leads you to that conclusion please?

Keith

I could / should perhaps add that when I return the machine to the Genius Bar I put the original 320G disk in it with a clean install of Yosemite and nothing else. The fault still occurs.

Keith

Unfortunately, the WSJ article seems to be behind a pay wall.

The AV gives me occasional warnings about files and web sites, I think I'll hang on for a while before going naked on the net!

I have it installed on all three machines (and many more before these) without problems.

As the problem occurs with and without the AV installed, the AV seems unlikely to be be the culprit in this case.

Keith

I'm interested in the idea of the HD being the problem child, it sort of ties in to the Apple Genius first thought that the problem was a disk cable - although that proved not to be the case.

I struggle to see how the HD could be the issue in this case as it happens with two separate HDs, one of which has a clean install of Yosemite on it.

I'd like to be clear on why a safe boot would be of use in the case of a HD failure. As I understand it, a safe boot starts the machine in "minimum configuration", non-Apple kernel extensions and so on disabled. How would this impact a possible disk problem?

During the course of this adventure I bought a further essentially identical MBP which I have used as an "in case" backup. This evening I'm going to swap the HDs of the two machines and see where the fault presents itself.

Is there anything to be deduced from the error report which might help?

Keith

Thanks for clarifying the additional benefits of safe mode. Do you happen to know whether the tests done during safe mode start up are any different from those run by the Apple Disk Utility? Disk Utility and Disk Warrior both give the startup disk a clean bill of health.

Additionally, these would be software tests wouldn't they? Consistency of the disk content, correct directory information, correct free space tables and so on? When you mentioned the disk as the possible / probable problem I read into that that you were suspecting a hardware fault.

After each failure I run Disk Utility but this has yet to indicate a problem. I also run DiskWarrior from another boot drive, this occasionally finds errors eg in the volume information which I have been assuming were caused by the crash, rather than the cause of it. As that's an assumption, it could be wrong.

Sometimes the failure / restart happens very early in the startup sequence, maybe a few seconds into the process. Obviously I cannot capture any problem reports for such failures but they do suggest (to me) something other than a software problem. I accept of course that serious disk corruption in the initial boot accesses could cause the problem, but as the disk *appears to be* normally OK this seems unlikely.

The error report to which I referred was the one I posted above in this message:

Nov 2, 2015 3:50 AM

underneath the etrecheck.

Keith

You're obviously missing viruses and attacks, lucky you, long may it remain so. I hope you never have the inconvenience of having to sort out the consequences of any nasties.

Keith