You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lightning bolt is not showing when charging to wall outlet

Ipad air:

Lightning bolt is not showing when charging to wall outlet


THis question should be in "Ipad charging", i have an ipad air, about 2,5 years old

have checked the cable and it works ok with my

iphone. using same cable itunes on macbook pro will not recognize my ipade

MacBook Pro (17-inch Mid 2010), OS X Yosemite (10.10.3)

Posted on Nov 2, 2015 4:07 AM

Reply
4 replies

Nov 2, 2015 7:43 AM in response to kentove

There aren't too many things that prevent an iPad from charging as long as you are using an Apple 12w charger and original Apple or name brand Lightning connector.

1. No power to the outlet. Check to make sure outlet is live.

2. Bad charger. Try a different charger.

3. Bad cable. Try a different cable.

4. Dirt, lint or fuzz in the connection port on the iPad or the charger. Check and carefully clean if necessary.

5. Software failure. Reset the iPad. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

6. Hardware failure. Make an appointment at an Apple Store to have a technician examine your device. Or contact Apple Support.

Nov 3, 2015 9:45 AM in response to kentove

Hi Ralph and many thanks for taking your time to help me.

Have followed all of your suggestions. Have connected my ipad to another macbook, changed charger, cable, reset the ipad etc,

It must be no 6 above.

Just wondering, isn't there any diagnostic tests to run on ipad to check the lightning connector "inside"?

Lightning bolt is not showing when charging to wall outlet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.