mike anderson 611

Q: El Capitan has unending pop up ads!

After I installed El Capitan, now I use Safari and have to clear pop up ads every other link click. I have gone through solutions to no avail. PLEASE HELP!!!!!

macbook pro, Mac OS X (10.6.5)

Posted on Nov 2, 2015 5:16 AM

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Q: El Capitan has unending pop up ads!

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  • by dominic23,

    dominic23 dominic23 Nov 2, 2015 6:00 AM in response to mike anderson 611
    Level 8 (41,671 points)
    Mac OS X
    Nov 2, 2015 6:00 AM in response to mike anderson 611

        Please run EtreCheck and post the report here.

     

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open, select”Open”  in the dialog to run it.

     

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 2, 2015 4:04 PM in response to mike anderson 611
    Level 10 (207,963 points)
    Applications
    Nov 2, 2015 4:04 PM in response to mike anderson 611

    You may have installed ad-injection malware ("adware").

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Some of the most common types of adware can be removed by following Apple's instructions. If those instructions don't work for you, or if you have trouble following them, see below.

    This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure that doesn't involve downloading anything.

    Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up. Also, some websites carry intrusive popup ads that may be mistaken for adware.

    If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.

    Step 1

    Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.

    If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.

    Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

    Leave the folder open for now.

    Step 2

    Do as in Step 1 with this line:

    /Library/LaunchAgents

    The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.

    Step 3

    Repeat with this line:

    /Library/LaunchDaemons

    This time the folder will be named "LaunchDaemons."

    Step 4

    Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

    Step 5

    If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

  • by ~Bee,

    ~Bee ~Bee Nov 3, 2015 6:01 PM in response to mike anderson 611
    Level 7 (31,787 points)
    Mac OS X
    Nov 3, 2015 6:01 PM in response to mike anderson 611

    mike --

    You've been given excellent advice by dominic & Eric.

    It's very simple to fix.