Apple DEP - Locked devices

Question

Apple DEP - Locked devices

One of the reasons my company got into the DEP was we were told that we could unlock devices that had location services tied to a former employee. I don't see any way to do this. The DEP info refers to the statement that "most MDM systems" will connect to DEP, there's no reference to what you do if you don't have an MDM system or don't want to use it to connect devices.

Overall, I think we just got bad information that we could recover worthless devices, which we paid Apple for, when it appears we cannot.

Have others seen better info on this system?

iPhone 6, iOS 8.4

Posted on Nov 2, 2015 5:50 AM

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Answer 1

Nov 2, 2015 7:13 AM in response to jbhnrh

yeah, I found that out along with some other info that was not consistent with the Apple info. I'm running intune, it does connect up with DEP, just expected it to be different.

Have you been able to recover locked devices using DEP and your MDM system?

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Answer 2

rccharles

Level 6

13,037 points

Nov 2, 2015 10:46 AM in response to The-Messenger

You need to read manufacture information from the right perspective i.e. with a grain of salt.

DEP establishes you company as the owner. If used with an MDM, it allows you re remotely administer your devices. Without DEP an user can assigned an activation lock and lock the company out of the device when they leave.

DEP allows zero touch configuration. So, start using Meraki.

You may be able to take the device to an apple store and they may be able to reset it. Take proof of purchase with you. Call before to see what you need.

R

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Answer 3

jbhnrh

Level 1

118 points

Nov 2, 2015 6:35 AM in response to The-Messenger

DEP by itself is worthless. You have to have a MDM solution of some sort to take advantage of its capabilities. There are free MDM's like Meraki,or cheap MDM's like Profile Manager.

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