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important message for colorado internet users

Yesterday I upgraded Adobe and I think also also java. In the process of doing so I seem to have picked up some unwanted applications. I was able to get rid of them, but what remains is this" important message for colorado internet users". A pop up window opens regularly when I click on a link that warns me of pop up messages. Have to click OK, which opens a window with phone number to call and warning bout a virus or malware. I got rid of the others by doing a find, opening them, force quit and then trashing. But I have not yet been able to find the right search terms to get rid of this.


Anyone have any ideas? Have similar experience.


Thanks

iMac, OS X Yosemite (10.10), iPhone is 5S

Posted on Nov 2, 2015 6:25 AM

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12 replies

Nov 2, 2015 4:03 PM in response to Kenneth Bublitz

You may have installed ad-injection malware ("adware").

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

Some of the most common types of adware can be removed by following Apple's instructions. If those instructions don't work for you, or if you have trouble following them, see below.

This easy procedure will detect any kind of adware that I know of. Deactivating it is a separate, and even easier, procedure that doesn't involve downloading anything.

Some legitimate software is ad-supported and may display ads in its own windows or in a web browser while it's running. That's not malware and it may not show up. Also, some websites carry intrusive popup ads that may be mistaken for adware.

If none of your web browsers is working well enough to carry out these instructions, restart the computer in safe mode. That will disable the malware temporarily.

Step 1

Please triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. Press return. Either a folder named "LaunchAgents" will open, or you'll get a notice that the folder can't be found. If the folder isn't found, go to the next step.

If the folder does open, press the key combination command-2 to select list view, if it's not already selected. Please don't skip this step.

There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. If necessary, enlarge the window so that all of the contents are showing.

Follow the instructions in this support article under the heading "Take a screenshot of a window." An image file with a name beginning in "Screen Shot" should be saved to the Desktop. Open the screenshot and make sure it's readable. If not, capture a smaller part of the screen showing only what needs to be shown.

Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

Leave the folder open for now.

Step 2

Do as in Step 1 with this line:

/Library/LaunchAgents

The folder that may open will have the same name, but is not the same, as the one in Step 1. As in that step, the folder may not exist.

Step 3

Repeat with this line:

/Library/LaunchDaemons

This time the folder will be named "LaunchDaemons."

Step 4

Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

Step 5

If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

Nov 4, 2015 6:13 AM in response to Kenneth Bublitz

Anyone who recommended MacKeeper to you needs their head examined. MacKeeper is fraudulent garbage, just like CleanMyMac and all the other programs floating around there just like it. Macs do not need "optimizers," "cleaners," "refreshers," or anything else of the like to run efficiently. All it needs to do that is the gray matter between your ears. They also don't need anti-virus programs like Avast, Avira, AVG, Norton, Kaspersky, Sophos.....there is no virus currently in the wild that can do any damage to OS X.

Nov 28, 2015 9:46 AM in response to pinkstones

OK, so I have removed MacKeeper. And I do think the culprit was the update of flash player, as it also caused problems today when I got another update alert. I know now to go to the proper web site for updates from now on.


BUT, I'm still getting re-directed to sites like "clean my mac" and other random safari windows opening when i click on links. Even on this page. I went to an Apple page where they showed files to search for, but saw none of the ones listed. The ads open unexpectedly when I visit my virtually any web site and click on a link. Any ideas how to stop this?


I have checked the block pop ups box in safari preferences.

important message for colorado internet users

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