call audio routing in car

Question

Level 1

0 points

call audio routing in car

Have an iphone 6 and ever since updating software to 9.0, 9.0.1, 9.0.2 and finally 9.1 all incoming and outgoing calls from my car (2015 Hyundai Sante Fe sport) will NOT exit "private mode" without me manually touching "use handsfree" on navi screen. Already tried delting and re-pairing device from my car and from my iphone, resetting network and ALL settings without benefit. Went to Hyundai dealer and it's not the car since his iphone 6 worked perfectly with proper call audio routing once paired to my vehicle. Also my iphone, when paired in my wife's car, does the same thing. It is NOT a problem in my car. Took phone to apple store geniius bar-said it was "hardware" issue, gave me new iphone 6. When resotred from icloud and up and running, same issue in my car without resolution. So, apple powers at be feel it may be soemthing coorupt in my icloud backup and there advisiing me to back it up to my pc via itunes and then restoring my iphone from itunes. Will this work? Has anyone else had this problem? BTW my blutototh works perfectly in all other aspects.

iPhone 6, iOS 9.1

Posted on Nov 2, 2015 2:35 PM

Reply

Answer 1

ChrisJ4203

Level 10

236,285 points

Nov 2, 2015 2:50 PM in response to jselwyn

Go to Settings>General>Accessibility and take a look at Audio Call Routing and see where that is set at? Also when you are in a call in the vehicle, you can verify the setting by looking at the phone screen and click on Audio Source and see what is checked.

Reply

Answer 2

jselwyn Author

Level 1

0 points

Nov 2, 2015 2:53 PM in response to ChrisJ4203

Hi- Thanks for you reply. I've already done that- it defaults to automatic and I've tried changing defaults either to speaker or bluetooth headset but to no avail On my phone it starts out checked at Sante Fe sport but then switches to "iphone" and I continually have to either change audio routing by touching my navi screen or by manually changing it on my phone. Very cumbersome and noone at apple really has any idea of how to fix it

Reply

Answer 3

ChrisJ4203

Level 10

236,285 points

Nov 2, 2015 3:41 PM in response to jselwyn

I've not witnessed this behavior, and I have a 2012 Sonata Hybrid. I just walked out to the car to look at the car settings to see if there would be something specific for the phone connected. I also went into the Bluetooth help screen for some ideas. If you are in a call and in Private Mode, you are supposed to get it out of Private mode by pressing and holding the call button on the steering wheel. I wonder if after doing that, you can try a second call and it work. How far as you willing to test this? Since Apple recommended a backup and restore in iTunes, and it seems you have an iCloud backup, I wonder if you are willing to create a backup and then restore the device as new, and not add any additional content to the device? Then test the device with Bluetooth only by pairing the two and trying a call and see where the audio routes. If it routes correctly, try restoring to your iCloud backup and see what happens. I just wonder if there is something unusual in the backup that is causing this issue, since other phones work with your vehicle.

Reply

Answer 4

jselwyn Author

Level 1

0 points

Nov 2, 2015 3:54 PM in response to ChrisJ4203

Thanks for the great overview. I went out to my car and did press and hold the call button on the steering wheel and then tried making a second call. I still had to either "hold" down the call button on the steering wheel or manually press "hands free" on my navi screen in order to change the call routing out of private mode. I guess I'll have to create a backup on iTunes (since it is now on iCloud) and restore the device and go through the pairing suggestions that you cited. I'll let you know if that does the trick. Many thanks.

Reply

Answer 5

ChrisJ4203

Level 10

236,285 points

Nov 2, 2015 8:57 PM in response to jselwyn

You're welcome.

Reply