Jonesagn

Q: Old login info?

My sister gave me her old iPad and forgot her previous login info, how can I switch it to my account?

iPad 2

Posted on Nov 2, 2015 6:13 PM

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Q: Old login info?

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  • by mario49,

    mario49 mario49 Nov 4, 2015 6:13 AM in response to Jonesagn
    Community Specialists
    Nov 4, 2015 6:13 AM in response to Jonesagn

    Hello Jonesagn,

     

    After reviewing your post, It sounds like the iPad is signed into someone else Apple ID. I would recommend you read this article, it may be able to help troubleshoot the issue. 

     

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

    If the steps above weren't completed and you no longer have your device, use these steps:

    1. Ask the new owner to erase all content and settings using the above steps.
    2. If you're using iCloud and Find My iPhone on the device, sign in to icloud.com/find, select the device, and click Erase. After the device has been erased, click Remove from Account.
    3. If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it will prevent the new owner from deleting your information from iCloud.
    4. If you're switching to a non-Apple phone, deregister iMessage
    5. If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove. 

    Thank you for using Apple Support Communities. 
    Have a nice day.