waltyoungblood
Level 1 (0 points)

Q: New iPhone 6S caught in a loop when attempting to sign-in to iCloud. iPhone continually loads incorrect email address, then asks for password. This (of course) will never work. Cannot get correct email address updated in personal 'profile'!

Using iPhone 6S, am caught in login loop, when attempting to sign-in to iCloud. iPhone continually loads incorrect (old/deleted) email address, then asks for password. This combination (of course) will never work. Cannot get correct email address updated in personal 'profile'! So the "loop" continues. Appreciate suggestions. Thank you.

iPhone 6s, iOS 9.0.2

Posted on Nov 2, 2015 10:01 PM

Close
waltyoungblood

Q: New iPhone 6S caught in a loop when attempting to sign-in to iCloud. iPhone continually loads incorrect email address, then asks f ... more

  • All replies
  • Helpful answers

  • by brenden dv,Helpful

    brenden dv brenden dv Nov 4, 2015 10:31 AM in response to waltyoungblood
    Community Specialists
    Nov 4, 2015 10:31 AM in response to waltyoungblood

    Hi waltyoungblood,

     

    I'm sorry to hear you are having these issues with your new iPhone. If you are being repeatedly prompted for an old Apple ID or iCloud account password, you may find the information and troubleshooting steps outlined in the following article helpful:

     

    If you're asked for the password to your previous Apple ID in iCloud - Apple Support

     

    Regards

  • by waltyoungblood,

    waltyoungblood waltyoungblood Nov 4, 2015 10:56 AM in response to brenden dv
    Level 1 (0 points)
    Nov 4, 2015 10:56 AM in response to brenden dv

    Contacted Apple Tech Support. Issue cleared up, all good. 'Find My iPhone' App was populated with old 'Notification' email address. I had 'changed' the 'Notification' email online using another device! Obviously, I had been using the wrong email address (I was using my Apple ID 'Notification' email address) as 'username' in 'Find My iPhone.' This error caused the loop. Important to remember to use your 'Primary' Apple ID email address as the proper 'username' in 'Find My iPhone.' Very important.

     

    So, if you plan to 'change' your 'Primary' Apple ID email address/username >>> PLEASE turn 'Find My iPhone' OFF > first! Before you edit your 'Primary' Apple ID! Very, very important. Once you have changed your Apple ID 'Primary' email address; don't forget to return to 'Find My iPhone' and update your 'username' (using your new/updated Primary email address)!

     

    If you would rather, this issue is best guided by Apple Tech Support. A truly 'good' experience!

  • by brenden dv,

    brenden dv brenden dv Nov 11, 2015 2:48 PM in response to waltyoungblood
    Community Specialists
    Nov 11, 2015 2:48 PM in response to waltyoungblood

    Glad to hear you were able to get that sorted out!

     

    Cheers